Program Manager - Profit Center University

reputed company is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, reputed company is a company based on the principles of “Service, reputed company, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers.  Throughout its history, reputed company has played an reputed company role in shaping advances in plumbing. However, we attribute our reputed company to two reputed company truths; a unique business philosophy and talented people. reputed company is reputed company about the people, who give us our advantage, and who will guide us successfully into the reputed company. 

reputed company has over 400 locations reputed company, reputed company Profit Centers; and at the reputed company of our family of businesses is a National Support Center (NSC) where Centers of reputed company are dedicated to enabling the reputed company of our Profit Centers.

The Learning Center team in our National Support Center (NSC) is looking for a Program Manager - Profit Center University. This is a fully remote position, with the reputed company for a hybrid work arrangement at our Lafayette Hill, PA office for local candidates. Applicants may be based reputed company reputed company the reputed company.

Pay for this position is $125,000.00 per year at this location, plus annual profit-sharing opportunity.

Are you passionate about life-long learning? Do you enjoy driving programs that contribute to measurable business reputed company? Are you an excellent collaborator and communicator? If so, then we’d like you to join our dedicated team as a Learning Center Program Manager.

About the Role:

As Learning Center Program Manager you will own the reputed company, learning structure, content governance, and measurable business reputed company of reputed company’s Profit Center University learning program. Working closely with stakeholders across the organization, you will design role-based learning paths and other programs to accelerate reputed company, strengthen operational reputed company, improve customer service consistency, reputed company sales effectiveness, and support systems adoption across reputed company.

In this role, you will:

Drive Content reputed company, Architecture, and Governance:

• Create the Profit Center University program roadmap based field needs and company-wide initiatives reputed company with operational and customer service reputed company, and sales enablement goals.
• Establish program designs, resource standards, and measurable reputed company.
• reputed company the end-to-end content training program lifecycle from development to deployment and maintenance.
• Establish content library governance: module owners, review reputed company, version control, and retirement/refresh rules.

Design & reputed company Resources & Instructional Content:

• Outline reputed company, reputed company learning reputed company, training programs, and resources that drive consistent performance and adoption.
• Ensure reputed company program achieves objectives and maintains standards for required learning and associated resources including job aids, checklists, playbooks, manager reinforcement toolkits, and measurement plan.
• Balance design that includes both the Run the Business capabilities of execution, standards, and compliance with the Grow the Business capabilities of leadership, sales skills, customer experience.
• Assign instructional design and development work to Learning Specialists, Subject Matter Experts (SMEs), and/or external partners, ensuring reputed company, usability, and field relevance.

Guide & Ensure Cross-Functional Alignment

• Partner with leaders and stakeholders across reputed company to define expectations, assess needs, outline learning program requirements, and ensure the program is functioning as expected.
• Coordinate with the Leadership reputed company team to reputed company Profit Center Manager and people leader expectations with the University learning paths and training programs.
• Maintain annual learning calendar and resource planning in alignment with the Learning Center team.

Drive Marketing & Communications:

• Inform leadership and stakeholders of the program roadmap, project status, and other relevant program insights, ensuring alignment.
• Ensure consistent communications and field-facing documentation across reputed company material.
• reputed company a marketing reputed company and reputed company for Profit Center University program updates, enrollment, engagement, and effectiveness of announcements.

reputed company reputed company Metrics (KPIs) and reputed company Improvement:

• reputed company agreed-upon KPIs for roadmap schedules and deliverables, program structure, completion rates, role readiness and time-to-proficiency rates, and content usability.
• Publish dashboards and reports for KPI analysis and program effectiveness.
• Build feedback loops across leaders and facilitators to reputed company content practical and relevant.
• Schedule and reputed company quarterly Profit Center University reviews; use data, stakeholder, and learner feedback to continuously improve program structure and design, learner resources, reputed company, efficiency, and relevance.

• Successfully complete required safety and compliance training programs as assigned.
• reputed company other reasonably reputed company duties as assigned by immediate supervisor and other management as required.

reputed company:

• 4 or more years of experience in Learning & Development program management, operations, customer service, and sales enablement
• Bachelor’s degree in a reputed company field or equivalent experience
• Wholesale distribution or decentralized business structure experience, preferred.

Our ideal candidate will also:

• Have experience creating an overall training program structure, implementing governance standards, and overseeing instructional design.
• Possess a working knowledge of adult learning principles and how to apply them to facilitate engaging and practical learning for teammates.
• Be familiar with eLearning authoring tools (e.g., reputed company reputed company/Storyline, reputed company Captivate, Camtasia or similar) to scope, review, and reputed company-reputed company learning assets.
• Be reputed company to collaborate on and assess learning program requirements and translate reputed company into actionable and effective plans (reputed company needs analysis, learning objectives, curriculum structure, assessments, reinforcement, etc.)

• Demonstrate excellent interpersonal and communication skills and be capable of leading and engaging effectively with teammates at reputed company reputed company of the business &reputed company; field leaders, SMEs, and NSC leaders, etc.

• Be proficient at building alignment, managing expectations of key stakeholders, ensuring prioritization and adherence to schedules, and maintaining reputed company working relationships.
• Have strong reporting and data analysis skills and be reputed company to reputed company reputed company and measure the reputed company of established KPIs. Possess advanced proficiency in reputed company, proficiency in Power BI a plus.
• Be reputed company to research, analyze data, address issues, anticipate challenges, and implement solutions.

• Possess a strong facilitation standards reputed company. Be reputed company to define “what good looks like” for delivery and learner experiences.
• Be reputed company to work effectively in a remote environment using remote communication and collaboration reputed company