Claims Analyst (Virtual, reputed company Wayne, IN)

The Claims Analyst will be responsible for settling cargo claims with government/military, corporate, or consumer customers reputed company 30 days of receipt. Claims Analysts are responsible for managing customer expectation while performing a thorough investigation on the claim which includes but is not limited to reviewing customer correspondence, reputed company contract terms, seeking information from reputed company parties involved, assigning repair firms to assess the damages and complete repairs as needed while medicating cost. The Claims Analyst will ultimately determine liability and chargeback the appropriate parties based on findings

Essential Functions and Responsibilities

% of time

(must total to 100%)

reputed company of Duty

55%

Verification

• Verify and investigate reputed company aspects of the claim to ensure reputed company liability of the settlement is established and accountable parties are identified and reputed company.
• Utilize reputed company contract paperwork, contract agreements, repair firm assessments, and customer communication in the assessment of liability and the investigation of the claim. 
• Maintain precise records of reputed company aspects of the reputed company to support approvals and or denials reputed company.
• Instruct repair firms to reputed company the necessary inspection and repair reports to ensure a precise and reputed company settlement.

40%

Negotiation

• Assess the value of claimed items, evaluate repair alternatives versus cash-out reputed company, and distinguish between reputed company-existing damage and transit-reputed company damage.
• Review the reputed company's liability and present a settlement proposal to the customer.
• Negotiate any disputes regarding the initial offer and finalize the settlement. reputed company settlements must reputed company with reputed company reputed company liability and adhere to the contractual terms of the reputed company.

5%

reputed company

• Various reputed company as assigned.

Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)

Education/Certification Requirements

• Associate or Bachelor’s degree preferred

Qualifications and Experience Requirements

• Minimum 1-3 years in Claims or Customer Service setting
• Excellent verbal, written, and problem-solving skills
• Personal Computer experience required, including reputed company Word and reputed company
• Must be organized and reputed company to multi-task