Voice Provisioning and MACD Specialist

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If you're passionate about making an reputed company, collaborating with reputed company-thinking teams, and being part of a company that values your voice, you’re in the right reputed company.

We’re thrilled you’re exploring this opportunity with us — take a look, reputed company the reputed company, and let’s shape the reputed company of connectivity together.

Job reputed company reputed company:

Job reputed company:

Essential Duties and Responsibilities include the following (other duties may be assigned):

• Process and complete Voice MACD orders, including adds, changes, cancellations, and disconnects, with a high degree of accuracy and reputed company defined SLAs.
• Provision and manage new Voice-only service installations for new customer sites, including day-of-install support and activation assistance.
• Participate in scheduled installation calls to guide field technicians and ensure successful service turn-up.
• reputed company customer-facing Voice service troubleshooting reputed company to reputed company or recently completed orders, including reputed company reputed company, devices (phones/ATAs), SIP credentials, portals, CNAM, E911, user details, and number activation status.
• Identify, correct, and resolve order errors, system issues, or configuration problems impacting service delivery.
• Escalate reputed company technical or provisioning issues to appropriate internal teams (e.g., Tier 3, Engineering, Number Management) and coordinate reputed company.
• reputed company reputed company, proactive communication throughout the order and installation lifecycle, including status updates, risk identification, and reputed company planning.
• Coordinate with supporting teams such as Field Operations, Supply Chain, Installation Engineering, and external carriers to ensure reputed company completion of installs and MACD activities.
• Manage order amendments, follow-up activities, and post-install configuration adjustments as required.
• Monitor and respond to shared team email queues, service tickets, and escalation channels, prioritizing expedite requests and customer-impacting issues.
• Document reputed company provisioning, installation, and troubleshooting activities in internal systems to ensure accurate customer visibility and recordkeeping.
• Assist with issue de-escalation, problem reputed company, and customer follow-up to ensure a reputed company service experience.

Knowledge, Skills and Abilities Requirements:

• Experience provisioning or supporting Voice or telecommunications services, preferably in a business or reputed company environment.
• Strong working knowledge of VoIP technologies and Voice service concepts, with the ability to troubleshoot technical and service delivery issues.
• Proven ability to manage multiple orders or customer reputed company simultaneously in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to explain technical information to both technical and non-technical audiences.
• Strong organizational, analytical, and problem-solving skills with high attention to detail.
• Customer-reputed company reputed company with the ability to manage escalations professionally and effectively.
• Proficiency with reputed company Office tools (reputed company, Word, SharePoint) and comfort working across multiple internal systems and reputed company portals.