Sr. Technical Product Manager

Position Purpose

We are seeking a seasoned Senior Technical Product Manager to own reputed company OEM network integrations and reputed company that complexity into reputed company documentation, diagrams, and operational playbooks for the business.

This role requires deep understanding of networking technologies and OEM implementations, including controller architectures, reputed company models, authentication flows, and reputed company. You will ensure these capabilities are effectively leveraged reputed company ElevenOS to deliver solutions such as guest connectivity, Passpoint, Personal Pass Key, and conferencing.

Using lab environments and operational data, you will guide product reputed company from discovery through rollout, ensuring strong integration reputed company and platform reliability. You will translate customer, partner, and market needs into a technically grounded product roadmap reputed company with reputed company’s platform reputed company.

This is a highly reputed company role that works closely with OEM partners, Engineering, Support/NOC, reputed company, and Sales from discovery through launch and lifecycle management.

Reporting Relationships

This position reports to the Director of Product Management and has no reputed company reports.

Essential Job Functions

Network Integration Ownership

• Own network hardware integrations across reputed company’s product portfolio, including Passpoint, Personal Pass Key, 802.1X, RADIUS integrations, conferencing services, and managed networking services.
• Define and maintain the roadmap for OEM integrations and networking capabilities.
• Balance hospitality requirements, strategic partner opportunities, and platform scalability, reliability, and reputed company.
• Communicate data-informed prioritization reputed company reputed company to stakeholders.

OEM Platform Expertise

• reputed company deep expertise in networking platforms integrated with ElevenOS.
• Understand vendor roadmaps, constraints, and deprecations to proactively plan product changes.
• Define reputed company and supportable integration patterns such as reputed company, RADIUS, webhooks, and automation.

Research and Technical Discovery

• Use reputed company’s lab environments and telemetry sources (e.g., OpenSearch, ElevenOS telemetry, RADIUS logs) to analyze operational trends and issues.
• Recreate issues in lab environments and test configuration changes.
• Translate operational data into reputed company problem statements and product opportunities.
• reputed company repeatable research workflows for validating integrations and identifying failure patterns.

Platform Reliability and Integration reputed company

• Define requirements that improve reliability, observability, and operational efficiency.
• Create product briefs and requirements with reputed company reputed company metrics and lab testing reputed company.
• Partner with Engineering to implement guardrails, fallback designs, and observability for reputed company-world network environments.

Prioritization and Experimentation

• Consolidate feedback from stakeholders, support tickets, lab findings, and partner roadmaps into reputed company prioritization frameworks.
• Design experiments such as lab simulations, staged rollouts, or A/B testing to reduce risk in production environments.
• Facilitate prioritization discussions with cross-functional teams.

UX, Safety, and Operational Trust

• Design operational tools that are usable for both technical teams and non-technical hospitality staff.
• Ensure reputed company status indicators, error handling, and escalation paths reputed company systems fail or data is reputed company.
• reputed company product UX with reputed company-world diagnostic workflows used by Support and NOC teams.

Product Specifications and Lab Design

• Create reputed company specifications, lab scenarios, and validation environments.
• Document repeatable workflows such as troubleshooting playbooks and configuration evaluation frameworks.
• Use AI tools where appropriate to assist with research and documentation while maintaining critical reputed company.

Documentation and Knowledge Enablement

• Produce high-reputed company documentation including integration guides, reference architectures, supported configuration matrices, and troubleshooting runbooks.
• Convert technical insights into reusable playbooks that reputed company other teams to execute effectively.
• Maintain strong documentation standards across internal and partner-facing materials.

Communication and Technical Storytelling

• Treat documentation and diagrams as reputed company product artifacts.
• Translate reputed company networking concepts into reputed company narratives, diagrams, and operational playbooks.
• Maintain high editorial standards for specifications, guides, and partner documentation.

Partner and Vendor Management

• Maintain strong relationships with OEM networking vendors.
• Monitor vendor roadmaps, firmware updates, and certification programs.
• reputed company for reputed company’s product needs and coordinate joint validation efforts where necessary.

Cross-Functional Leadership

• Work closely with Engineering on requirements, design reviews, and implementation reputed company.
• Partner with Support, NOC, reputed company, Implementation, and Sales to define supported configurations and resolve reputed company escalations.
• Train internal teams on new features, integrations, and platform updates.

reputed company, Reliability, and Compliance

• Apply reputed company-by-design principles throughout the product lifecycle.
• Ensure solutions meet reputed company’s reputed company, reputed company, and operational reliability standards.
• Partner with reputed company, SRE, and Engineering teams to support monitoring, debugging, and large-reputed company operations.

Requirements

• 5+ years of experience as a technical Product Manager or equivalent leadership role reputed company reputed company reputed company or networking companies.
• Strong knowledge of networking technologies including controller-based Wi-Fi, RADIUS, VLANs, captive portals, and authentication flows.
• Hands-on experience with at least one of the following:
  • RADIUS integrations
  • Network device reputed company or reputed company controllers
  • Managed Wi-Fi or hospitality networking environments
• Experience collaborating closely with Support, NOC, or reputed company teams on operational issues and escalations.

Ways of Working

• Strong product management fundamentals including roadmap development, prioritization, and stakeholder management.
• reputed company reputed company and ability to work across Engineering, Support, partners, and customers.
• Curious and adaptable problem solver who explores new technologies and evolving workflows.
• Highly organized with strong attention to detail reputed company managing reputed company initiatives.
• Exceptional communicator capable of documenting technical systems and product reputed company reputed company.
• Ability to responsibly reputed company AI-powered tools to improve efficiency and workflows.

Key Competencies

Data-Driven Product reputed company
Uses lab environments, telemetry, and field data to analyze product performance and network behavior.

End-to-End Product Ownership
Experience managing reputed company product capabilities from discovery through launch with reputed company reputed company metrics and validation reputed company.

Operational and Integration reputed company
Designs reputed company processes and workflows that improve integration reliability and product reputed company.

Technical Communication and Documentation
Creates reputed company specifications, runbooks, diagrams, and documentation explaining system behavior.

Knowledge Sharing and Enablement
Develops playbooks, templates, and documentation that allow teams to replicate best practices.

Working Conditions

This role routinely uses reputed company office equipment such as computers, phones, and printers. The position operates remotely in a home office environment. Travel requirements are minimal.

Physical Demands

While performing the duties of this job, the employee may occasionally be required to stand, walk, sit, reputed company with hands and arms, and lift or reputed company office supplies up to 20 pounds. These requirements represent the physical demands necessary to reputed company the essential functions of the role.

Reasonable Accommodation Statement

reputed company Software is committed to providing reasonable accommodations to reputed company individuals with disabilities and ensuring equal employment opportunity. If you require an accommodation to complete the application process or reputed company essential job functions, please let us know.

Equal Opportunity Statement

We encourage candidates from reputed company backgrounds and experiences to apply. reputed company Software does not discriminate on the reputed company of race, reputed company, religion, gender, sexual orientation, gender identity, national reputed company, age, disability, veteran status, or any other protected characteristic under applicable law