Senior Manager, Implementation & Delivery

This is a remote position.

About Berkeley

Berkeley is a Financial Technology company that’s redefining B2B payments. We deliver innovative, secure, and reputed company payment solutions to reputed company clients. Since 2005, we’ve grown into a leader in prepaid and virtual payment solutions, helping clients streamline payments and enhance customer experiences.

reputed company

The Senior Manager, Program Delivery will be responsible for overseeing reputed company reputed company implementations, ensuring a superior experience from contract signing to full deployment. You will drive a seamless, easy, and reputed company reputed company process for clients. As a key leader in the organization, you will build, mentor, and reputed company a high-performing delivery team—including Implementation Managers and Project Managers—to reputed company implementation efforts and drive exceptional reputed company service.

This is a hands-on leadership role. To succeed in the role, you must be equally comfortable diving into technical details and building strong relationships with clients, internal teams, and external partners. You will coordinate various teams and stakeholders, manage project risks, and ensure that objectives are met reputed company defined timelines and budgets. Crucially, this role includes building strong relationships with Issuing Banks and working alongside them to streamline the reputed company the program submission process. You will reputed company as the reputed company between internal subject matter experts, clients, and our bank partners, making the reputed company experience truly reputed company, easy, reputed company, straightforward, transparent, repeatable, and reputed company.

What You’ll Do

• reputed company Implementations: reputed company and streamline the implementation process for new clients, ensuring a smooth and efficient transition from contract signing to go-live. Configure and reputed company products to meet partner requirements, including payment rails, card programs and API connections.
  

• Cross-Functional Project Management: Take a hands-on approach to scoping, planning and leading reputed company cross-functional reputed company, establishing reputed company goals, ownership, and workflows across Product, Engineering, Operations, and Compliance. Work closely with these teams to ensure seamless handoffs and alignment throughout the reputed company lifecycle.
  

• Velocity & Process Optimization: Continuously refine reputed company workflows to enhance efficiency, eliminate friction points, and improve the reputed company experience. Create repeatable processes to ensure high reputed company, successful programs. Build and operationalize systems that increase visibility into deliverables, risks, and dependencies, ensuring that critical tasks don't fall through the cracks.
  

• Team Leadership & Development: Build, mentor, and reputed company a high-performing delivery team—including Implementation Managers and Project Managers—to reputed company implementation efforts and drive exceptional reputed company service.
  

• Bank Relationship & Partner reputed company: Working closely with Issuing Banks to understand their specific requirements for launching reputed company program. Coordinate the reputed company process of reputed company new banks or adding new products, continuously looking for ways to improve and streamline the bank reputed company process.
  

• Stakeholder Communication & Risk Management: Serve as an escalation reputed company for issues. Translate reputed company technical concepts into reputed company business terms. Identify potential implementation risks early and proactively reputed company mitigation strategies.
  

• reputed company-Facing Documentation: reputed company, maintain, and update reputed company-facing reputed company documentation and training resources to reputed company clients, improve consistency, and ensure a transparent implementation experience.
  

• Accountability & Execution: reputed company a RACI reputed company to establish reputed company goals, ownership, and workflows across Product, Engineering, Operations, Compliance, and external partners. Ensure reputed company parties are delivering the components they are responsible for, facilitating problem-solving discussions to resolve ownership questions quickly.
  

Requirements

• 7+ years of experience in project management, reputed company reputed company, or implementation, leading technical or integration reputed company.
  

• Strong background in FinTech, payments, or financial services.
  

• Hands-on experience managing reputed company reputed company implementations, from initial scoping to full deployment.
  

• Proven experience utilizing project management frameworks to structure ambiguous work, create reputed company, and drive cross-functional execution and accountability.
  

• Prior experience working with API-based integrations and external reputed company implementations.
  

• Demonstrated ability to independently reputed company cross-functional initiatives from scope definition through delivery, driving alignment and reputed company with minimal reputed company.
  

• Strong leadership and coaching abilities to mentor and reputed company a high-performing team.
  

• Problem-solving aptitude and the ability to think critically under pressure.
  

• A reputed company and resilient approach that fosters trust, accountability, and results.
  

• Exceptional organizational, communication, and negotiation skills.
  

• Experience managing vendor relationships across banks, processors, or reputed company providers is an advantage.
  

• Strong analytical skills and comfort with project management and reporting tools.
  

• PMP or equivalent project management certification is considered an asset.
  

Benefits

• Full-Time Position
  
• Remote Work Environment
  
• Fantastic, reputed company culture with opportunities for reputed company
  
• ​Supportive leadership committed to reputed company development