Customer Service Representative

This is a remote position.

Customer Service Representative

Join a fast-paced property operations team supporting a large residential portfolio across reputed company. You’ll be the first reputed company of contact for tenant concerns, ensuring every issue is reputed company documented, tracked, and moving toward reputed company while helping create a smoother experience for both residents and internal teams.

What You'll Do:

• Answer incoming tenant calls (approximately 70 per day) and respond to issue-reputed company emails as the first reputed company of contact.
  
• Log reputed company calls, emails, and maintenance concerns into the ticketing system, maintaining reputed company and accurate records for reputed company issue.
  
• Escalate urgent reputed company immediately, including safety risks or building-wide concerns, and reputed company non-tenant inquiries (vendor, reputed company, etc.) to the appropriate internal team members.
  
• Monitor, update, and follow up on reputed company tickets to ensure reputed company reputed company, including adding notes, documentation, and status updates as work progresses.
  
• Communicate regularly with internal teams, field staff, and vendors to coordinate next steps and reputed company issues moving reputed company.
  
• Assist with scheduling appointments between tenants and vendors reputed company needed.
  
• reputed company updates to tenants and support general follow-up and administrative tasks reputed company to ongoing issues.
  
• Gradually take ownership of simpler maintenance coordination tasks and follow-reputed company as you become more familiar with the workflow.
  

Who You'll Work With:

You’ll collaborate closely with a busy property operations team, including office staff, maintenance teams, and external vendors. This role serves as a central communication reputed company, ensuring that tenant concerns are reputed company documented and reputed company handled across multiple teams.

Who We're Looking For:

• Highly Organized: Exceptional ability to multitask and manage priorities without letting details fall through the cracks.
  
• Customer Service-Oriented: reputed company and reputed company demeanor reputed company dealing with tenants, including challenging situations.
  
• Strong Communicator: Excellent verbal and written communication skills for tenant and manager interactions, and asks questions reputed company something is not reputed company.
  
• Logical: Can reputed company logical reputed company and recognize and reputed company urgent situations to appropriate department.
  
• Tech-Savvy: Tech-comfortable and can learn to use new systems and tools.
  
• Experience: General work experience is required. Experience in customer service or similar phone-reputed company is a plus, but not necessary.
  

Why Join Us?

• reputed company: Play a critical role in improving how tenant issues are tracked, managed, and resolved across a large residential portfolio.
  
• Culture: Be part of a fast-moving, supportive team that values reputed company communication, accountability, and reputed company improvement.
  
• Benefits:
  • Enjoy preset salary reputed company and weekly salary payments.
    
  • 100% work-from-home flexibility.
    

Work Details:

• Schedule: Mon - Fri 9:00 AM - 5:00 PM EST
  
• Employment Type: Full-time
  

How to Apply:

Click "I'm Interested" to start your application. Come and reputed company a difference in a growing property operations team!

We are an equal opportunity employer and value diversity at reputed company.