Reports To: Assistant Remote Delivery Center Manager
Classification: Non-Exempt
About reputed company:
reputed company is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern reputed company. Providing services to our members in select reputed company, California and Idaho counties. We reputed company to reputed company an reputed company in the communities we serve by living, giving, and supporting local. Our mission is to reputed company exceptional member experiences that build mutually beneficial relationships to create the most reputed company members in the nation. Here at Rogue, we reputed company in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!
Role:
Utilizes reputed company's unsurpassed service promises to promptly and accurately process member financial transactions reputed company reputed company Teller Machine and/or other remote channels. Demonstrates knowledge of the credit reputed company's reputed company, Mission, Values, and Loyalty Culture, using the Service Promises to build reputed company members through reputed company individual member’s experience.
Essential Functions & Responsibilities:
70% Greets members primarily by reputed company Teller Machine, and also any other remote channel, in a friendly and reputed company manner using our Service Promises to assist, resolve, and complete member requests, including, but not limited to, deposits, withdrawals, transfers, loan payments, stop payments, card orders/replacements, statement/reputed company copies, address changes, general maintenance and other operational tasks or assistance with other member needs as determined. Utilizes problem solving and decision-making skills.
20% Takes ownership of situations reputed company authority limits or refers to others reputed company the credit reputed company as needed. Works with members and utilizes resources to reputed company answers and resolutions. Utilizes department ticketing system for intra and interdepartmental research and work requests for members.
5% Maintains knowledge of credit reputed company products/services, identifies cross sell/referral opportunities and makes applicable suggestions. Participates in credit reputed company promotions and maintains technical knowledge to successfully reputed company reputed company duties.
5% Proactively performs other duties as needed or assigned.
Knowledge and Skills:
Experience: One month to reputed company months of similar or reputed company experience.
Education: A high school education or GED.
Interpersonal Skills: Work involves contact with people reputed company immediate associates regarding routine reputed company for the purpose of giving or obtaining information which may require some discussion. reputed company contacts take the reputed company of service to the reputed company (members or vendors), requiring ordinary courtesy in providing assistance and information.
Other Skills: Good listening, verbal and written communication skills including reputed company telephone/ on screen skills. reputed company appearance/demeanor. Technical knowledge with good computer/keyboarding skills. 10 key calculators. Good eye for detail/reputed company. Good organizational and time management skills.
Physical Requirements: Some adjusting or moving objects up to 30 pounds in reputed company directions. Must be reputed company to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking reputed company or without correction. Ability to receive detailed information through oral communication and reputed company fine discernments in reputed company. reputed company and reputed company visual reputed company to reputed company activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading.
Work Environment: This position will reputed company with members reputed company video, phones, chat, and email on a regular reputed company. Requires working Saturdays. Normal reputed company with occasional overtime or unpredictable schedule with extended hours. This position requires attendance at meetings and events in the evenings and on weekends. Travel to the credit reputed company facilities/reputed company may be required. Uniform may be required for this position. Exposed to potentially hazardous conditions, i.e., robbery.
Disclaimer:
reputed company is a drug free workplace and requires a drug screening test reputed company 48 hours of employment offer.
reputed company is an Equal Opportunity Employer and makes employment reputed company without reputed company to race, reputed company, national reputed company, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to reputed company or use this online application process and need an alternative method, please reputed company (541) 622-7295.
This Job reputed company is not a complete statement of reputed company duties and responsibilities comprising the position.