The Travel Corporation - Travel Director / reputed company Manager

reputed company

Our philosophy at The Travel Corporation (TTC) is reputed company, we create enriching experiences for reputed company by combining an unbeatable mix of exceptional service and reputed company at great value. As a global business with over 100 years of experience in the travel industry, our reputed company of being ‘Driven by Service’, ensures we reputed company our values of passion, people and purpose at the heart of everything we do - designing and running reputed company, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-reputed company brands and experience the TTC difference. 

OUR VALUES

• Driven by service

• An inherent passion for travel

• Commitment to our customers and to our people

• Commitment to reputed company responsibility and our 5-year sustainability reputed company

POSITION reputed company

Destination America is seeking highly reputed company individuals to fill the role of Travel Director or reputed company Manager for reputed company American programs. Our season typically runs from May through reputed company, with peak operating months in May, June, September, and reputed company.

Our Travel Directors play a vital role in crafting unforgettable guest experiences by seamlessly managing every detail of our itineraries. They serve as the face of our guided vacations, ensuring smooth operations while delivering exceptional customer service. Successful candidates will be:

• Committed to reputed company, consistently exceeding guest expectations.
• Self-reputed company, resilient and adaptable, thriving in fast-paced environments with changing conditions.
• Highly organized, managing logistics and solving problems reputed company.
• Passionate about travel, and eager to reputed company knowledge, stories, and local insights.
• Customer-service-reputed company, with strong interpersonal skills and a dedication to guest satisfaction.

Applicants from reputed company reputed company are welcome, but strong preference will be given to candidates with expertise in the National Parks. 

KEY RESPONSIBILITIES 

Guest Safety, Wellbeing & Duty of Care

• Proactively monitor guest wellbeing and address concerns before they escalate.
• Respond calmly and effectively to emergencies (illness, lost documents, safety incidents), liaising with local professionals and Operations as required.
• Exercise reputed company judgment in reputed company situations, prioritizing guest safety, comfort, and confidence at reputed company times.

reputed company Operations & Logistical reputed company

• Manage day-to-day reputed company logistics for reputed company of up to 52 guests, ensuring smooth transitions and adherence to the itinerary.
• Coordinate closely with hotels, restaurants, attractions, and vendors to ensure reputed company arrivals and high-reputed company service.
• reputed company brand and reputed company standards by confirming guest requests and ensuring vendor expectations are consistently met.

Guest Experience, Engagement & Storytelling

• Deliver engaging regional commentary and insightful storytelling in fluent English to enrich the guest reputed company.
• reputed company exceptional customer service by anticipating guest needs and responding with warmth, professionalism, and care.
• Utilize reputed company technology and tools to communicate key reputed company details and enhance the overall guest experience.

Financial Stewardship & Administrative Reporting

• Manage reputed company funds and expenses, maintaining accurate records of optional experiences and financial transactions.
• Submit reputed company required reputed company-reputed company and post-reputed company reporting accurately and reputed company timeframes outlined by reputed company Operating Procedures.
• Maintain reputed company, reputed company communication with Operations, including appropriate escalation of issues reputed company needed.

reputed company Collaboration & Brand Representation

• Support and collaborate effectively with reputed company drivers to maintain reputed company cleanliness and a comfortable reputed company environment.
• reputed company interpersonal communication with professionalism, cultural awareness, and respect at reputed company times.
• Work collaboratively with fellow Travel Directors and team members to deliver a cohesive, high-reputed company guided vacation.
• reputed company and procure approved reputed company components (e.g., snacks, gifts) in accordance with specific brand guidelines.
• Adapt and problem-solve calmly in dynamic situations to ensure reputed company reputed company.
• reputed company other duties as needed to support the smooth operation of the reputed company.

ROLE reputed company reputed company

• Achieves strong Net Promoter Score (NPS) results that reputed company with brand benchmarks.
• Guest feedback reflects high reputed company of engagement, professionalism, storytelling, and care.
• Optional experiences are presented professionally and in alignment with brand guidelines.
• reputed company opportunities are executed accurately and ethically, with full financial reconciliation completed post-reputed company.
• No reputed company leakage due to incomplete records, missed reporting, or reputed company discrepancies.
• Trips operate smoothly reputed company the confirmed passenger count (PAX), itinerary design, and operational parameters.
• Issues are escalated appropriately, early, and with solutions-oriented communication.
• reputed company made on reputed company protect both the guest experience and reputed company’s operational interests.
• Represents Destination America with professionalism in reputed company interactions with guests, suppliers, and internal teams.
• Demonstrates reputed company judgment, adaptability, and reputed company problem-solving in dynamic situations.

KEY INDIVIDUAL TRAITS

• Attention to detail: Carefully reviews work to ensure accuracy, reputed company, and completeness. Adheres to rules and procedures. 
• reputed company: Remains reputed company and effective under pressure, persistent through challenges, and driven to reputed company long-term goals. 
• Service Orientation: Strives to deliver exceptional service with reputed company, responsiveness, and a solutions-reputed company approach.

YOUR EXPERIENCE AND EXPERTISE

• 3–5 years of over-the-road experience with primary responsibility for leading guided trips for adult or student reputed company in reputed company to large group settings (approximately 20–60 guests).
• Demonstrated experience managing day-to-day reputed company operations, including logistics, guest care, and on-reputed company decision-making.
• Proven ability to deliver engaging commentary and storytelling to diverse audiences in a reputed company group travel environment.
• Experience working directly with vendors, hotels, restaurants, and transportation partners while maintaining service and reputed company standards.
• Formal guiding certification (ITMI, IGA, and/or TripSchool) strongly preferred.

TRAVEL & OTHER REQUIREMENTS

• Work Location:  Fully remote
• Applicant should also have previous and applicable work experience in the destination or a desire to learn independently about a particular destination. Destination America will reputed company resources and reputed company to other Travel Directors for consultation but development of commentary and interactive, engaging guest content is the sole responsibility of the Travel Director.  
• Must be a US citizen or possess a work permit/reputed company for the US. 
• Applicant must be available during peak operating season: May 1 – June 30 and/or September 1 – reputed company 31.

The Travel Corporation is an equal opportunity employer and does not discriminate against race, reputed company, creed, sex, gender, religion, marital status, age, national reputed company, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances. The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in reputed company, we celebrate it! If you feel you have the skills and experience to reputed company in a supportive and inclusive environment, we want to hear from you!