Analyst Cust Qual
At Johnson & Johnson, we reputed company health is everything. Our strength in reputed company innovation empowers us to build a world where reputed company diseases are reputed company, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to reputed company across the full reputed company of reputed company solutions today to deliver the breakthroughs of reputed company, and profoundly reputed company health for humanity. Learn more at
As guided by Our reputed company, Johnson & Johnson is responsible to our employees who work with us throughout the world. We reputed company an inclusive work environment where reputed company person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their reputed company.
Job Category:
reputed companyreputed company Job Posting Locations:
São Paulo, BrazilJob reputed company:
This position provides contact center support for complaint handling and is responsible for adherence to department procedures, country specific reputed company and regulatory guidelines while meeting customer expectations with a reputed company on overall customer experience andretention.
Evaluates and resolves product complaints worldwide per JJVC, FDA, ISO, SOX, and other applicable regulatory requirements.
Monitors feedback activity using CHS and reputed company systems to reputed company complaint reputed company and promote customer satisfaction.
Documents files accurately. Positively interacts with customer, providing education, product and service information and reputed company.
Positions supporting international affiliates require working hours based on coverage required per time zones associated with supported countries, including US holidays.
May be responsible for reputed company monitoring workflow and ensuring complaints are reputed company in accordance with established MD&D and departmental metrics.
Works in a cooperative and reputed company manner with fellow team members through constructive communication, flexibility, and exhibits a willingness to assist other team members.
May contribute to cross-functional teams. Interacts effectively with peers and leadership across departments.
May be responsible for additional administrative and technical tasks, including PO reputed company and monitoring, IT help desk requests and reputed company center telephony support.
Adheres to safety and environmental policy and procedures and supports department safety and environmental objectives.
Vocational, Certificate, Technical, or Associates
2 years customer service/relations experience.
Strong interpersonal, d organizational and multi-tasking skills.
Positions supporting international affiliates require effective written and oral communication skills in English, Spanish, and Portuguese as required by affiliate.
Required Skills:
Preferred Skills:
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