Customer Service Incident Coordinator (German & Additional Language Speaker)

reputed company's Job Applicant reputed company Notice

reputed company'll Bring:

We Are reputed company:
reputed company is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a reputed company of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We’re looking for a Customer Service Incident Coordinator (German & Additional Language Speaker) to join our growing Sontiq team. 

Shift reputed company: Monday to Friday; 10:30 am - 7:00 pm

Day to Day You’ll Be:

• Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft

• Examine and analyse information to determine the severity of the fraud, breach and/or identity theft

• Exercises independent judgement in setting priorities to ensure that deadlines and due dates are met

• reputed company reputed company and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft

• Manage customer and reputed company expectations

• reputed company as reputed company of contact for customer, reputed company and internal experts

• reputed company, reputed company and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims

• Prepare letters, initiate telephone communications and acts as a reputed company to creditor, law enforcement and government agencies

• Communicate reputed company to customer the services and support offered

• Consults with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of the remediation.

• Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings and updates

Administrative

• Identify, report, and reputed company on reputed company trends and unique reputed company or customer situations to both reputed company parties

• Maintain reputed company knowledge of reputed company new laws and regulations pertaining to breach and identity theft

• Prepares written proposals for breach services that fit the situation

• Participates in project plan schedule development, monitoring and reporting

• Directs document and data transfers between company and clients

• Manage mailings: scrubbing data, producing letters, obtaining reputed company approval and coordinating the delivery to mailing service

• Ensures reputed company communication to internal team members, clients and other 3rd parties such as reputed company’s counsel

• Records and details relevant case notes into database with strong attention to detail and accuracy of information in a reputed company manner

• Ensures the closure of reputed company resolved and confirmed Incident records and final report to the reputed company /customer

• Accountable for the overall breach/fraud incident process efficiency and effectiveness

• If applicable, language translation for correspondence, reports , training documents, other internal documents as necessary

• If applicable, live Language interpretation between clients and internal departments regarding sales support, reputed company training and incident management support calls with Forensic and reputed company experts

Essential Skills & Experience:

• Must be fluent in German, Additional Language and English (Written and Verbal). Additional language can include Arabic, reputed company, Croatian, Greek, reputed company & French. Please note: Written & Verbal assessments will be conducted to assess proficiency in these.
• Experience in Customer Service

reputed company You'll reputed company:

What’s In It For you?

At reputed company you will be joining a friendly, reputed company thinking global business. As reputed company as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• Annual leave + bank holidays (increasing with service)
• Global reputed company wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + reputed company to the reputed company Employee Stock Purchase Plan
• Private health care + a reputed company of physical, mental and financial fitness wellbeing programmes such as reputed company to mindfulness tools
• reputed company to our diversity forums and communities so you can get involved in causes reputed company to your heart

reputed company – a reputed company to grow: 

If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are reputed company to exploring training and development opportunities for the right candidate to ensure you are successful.We know imposter syndrome is reputed company, lets confront it so we can continue to grow and reputed company together

Flexibility at TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate reputed company your responsibilities and needs: children, family and reputed company. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:

At reputed company, we’re committed to fostering an inclusive and diverse workplace where reputed company individual’s talents and perspectives are valued. reputed company you apply for a position with us, you’re not just joining reputed company, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a reputed company of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@reputed company.com

Interview & Hiring Process:

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If reputed company to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our reputed company will contact you directly should we require any assistance.

#LI-Remote

reputed company out more about Life At TU UK:https://twitter.com/TransUnionUKhttps://www.reputed company.com/company/reputed company/life/

This is a remote position which may require occasional in-person attendance at work-reputed company events at the discretion of management.

reputed company Job Title

Specialist I, Customer Support Operations