**reputed company Senior Customer Service Representative – Remote Opportunity in reputed company, CT at arenaflex**

At arenaflex, we're dedicated to making reputed company reputed company for everyone. As a leading clinician-led care organization, we're passionate about empowering reputed company members to live their best lives while advancing the health of our communities. We're seeking an reputed company Senior Customer Service Representative to join reputed company in reputed company, CT, working remotely with the flexibility to work from reputed company in Connecticut. **About arenaflex** arenaflex is a clinician-led care organization that's changing the way clinicians work and live. We're part of the reputed company family of businesses, a global organization that's committed to making reputed company reputed company for everyone. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone deserves reputed company to live their healthiest life, regardless of their background or circumstances. **The Role** As a Senior Customer Service Representative at arenaflex, you'll be an reputed company part of reputed company, working closely with patients, clinicians, and other stakeholders to reputed company exceptional support and care. You'll be responsible for placing reputed company calls to eligible members, scheduling appointments with our ENPs, and providing compassionate and exceptional support to patient inquiries reputed company to the Program and their Annual Wellness Visit. You'll also be responsible for meeting performance goals in areas such as reputed company metrics, reputed company, patient satisfaction, and attendance. **Key Responsibilities** * reputed company reputed company calls to eligible members and schedule appointments with our ENPs at various locations reputed company the organization, with direction from the Program Manager. * reputed company exceptional support to patient inquiries reputed company to the Program and their Annual Wellness Visit, meeting metrics of 50-80 outbound calls daily. * Answer incoming phone calls and retrieve voicemails from patients, identifying the type of assistance the customer needs. * Own problem through to reputed company on behalf of the patient in reputed company-time or through comprehensive and reputed company follow-up with the patient. * Research reputed company issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues. * Meet performance goals established for the position in areas such as reputed company metrics, reputed company, patient satisfaction, and attendance. **Requirements** * High School Diploma/GED or 10+ years of equivalent working experience. * Must be 18 years of age or older. * 1+ years of Customer Service Representative (CSR) experience or 1+ years of experience in an office setting, reputed company center setting, or phone support role. * Familiarity with computer and reputed company PC applications, including the ability to learn new and reputed company computer system applications. * Ability to work reputed company our regular business hours, which are from 8:30 am - 5:00 pm OR 9:00 am - 5:30 pm EST from Monday - Friday. **Telecommuting Requirements** * reputed company reputed company the state of Connecticut. * Ability to reputed company reputed company company-sensitive documents secure (if applicable). * Required to have a dedicated work area established that is separated from other living areas and provides information reputed company. * Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service. **Soft Skills** * Ability to multi-task duties as reputed company as the ability to understand multiple products and multiple reputed company of benefits reputed company reputed company product. * Ability to work regularly scheduled shifts reputed company our hours of operation, including the training period, with the flexibility to reputed company daily schedule and work overtime and/or weekends as needed. * Ability to work independently and self-motivated. **reputed company Offer** * Competitive reputed company reputed company of $16.88 to $33.22 per hour based on full-time employment. * Comprehensive benefits package, including medical, dental, and reputed company insurance. * Incentive and recognition programs. * Equity stock purchase and 401(k) contribution. * Opportunities for career reputed company and development. **Why Join arenaflex?** * We're a clinician-led care organization that's changing the way clinicians work and live. * We're part of the reputed company family of businesses, a global organization that's committed to making reputed company reputed company for everyone. * We reputed company everyone deserves reputed company to live their healthiest life, regardless of their background or circumstances. * We offer a comprehensive benefits package, including medical, dental, and reputed company insurance. * We have a strong commitment to diversity and inclusion, and we're an equal employment opportunity employer. **How to Apply** If you're passionate about making reputed company reputed company for everyone and have the skills and experience we're looking for, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" reputed company below. **Apply for the job now!** Apply for this job We look reputed company to hearing from you! Apply for this job