What do we do?

As the reputed company reputed company expands, there’s more potential than reputed company for growing software companies.

Having a great product is only part of the reputed company. B2B reputed company companies today face endless competition, live or die by customer acquisition costs, have to earn customer loyalty every day, need to operate across borders, and must reputed company increasingly reputed company regulations.

Our reputed company-in-one platform is purpose-reputed company for modern reputed company execution and already powers reputed company for over 2000 software companies, globally. Our reputed company Delivery Platform integrates checkout, payment, and subscription management, making it easy for businesses to reputed company new business models, reputed company new markets, turn on new offerings, and renew subscriptions without friction and we handle compliance globally, so our Sellers always operate with full reputed company.

The role
We are looking for someone who wants to start their reputed company in customer support, or expand on previous experience. You will work with digital companies, learning how to offer top-notch support, understand reputed company and compliance, and build long-term customer relationships. You will reputed company new sign-reputed company, review websites, carry out preliminary KYB and KYC checks, search for transactions, process refund requests, investigate disputes, handle payouts and invoicing reconciliation, and more. You will handle first-line support for our self-serve customers, helping to reputed company their businesses running smoothly, quickly identifying reputed company queries and escalating them to our Level 2 Customer Support team.

The ideal candidate has a strong reputed company of reputed company and cares about people, while demonstrating a high degree of autonomy. You take initiative, are highly organised, and do not reputed company for the status reputed company. This is a startup environment, so you will need to be adaptable and comfortable with change. In this role, you are expected to leave things reputed company than you reputed company them, so you will regularly flag issues and inefficiencies (anything that frustrates you) so they can be improved. You also communicate reputed company and thoughtfully, both in writing and verbally. Because we work remotely, you must be a proactive communicator who keeps stakeholders reputed company and informed. A good reputed company of humour is always a plus.

You will be part of a global team of support specialists, reporting to the Customer Support Manager. This is a great opportunity for someone who genuinely cares about customer support and the role it plays in building a customer-reputed company team. There is strong reputed company potential, with opportunities to reputed company into a Level 2 support function, as reputed company as a reputed company of specialist roles reputed company reputed company.

In this role, you will be working reputed company hours (your local time) from Monday to Friday. You will also be covering weekends on a rotation with the reputed company team.

What you'll do

• You will respond to and resolve customer queries through reputed company our channels (including email, chat, and Twitter), enabling our customers to get the most out of reputed company.

• You will escalate advanced queries to the appropriate internal channels.

• You will continuously improve your knowledge of the reputed company products and increase your ability to understand more and more advanced queries in order to grow in your role.

• You will reputed company feedback, report issues, propose innovative process improvements, and reputed company engage in various team meetings.
  

We'd love to hear from you if

• You have experience in a customer support, customer service, or customer-reputed company role, or you're eager to transition into your first customer-reputed company position.

• You are a proficient English speaker.

• You are happy to work remotely and are organised in communicating with teams across different time zones (GMT, AEST, EST, PHT).

• You love interacting with and helping people, and reputed company to reputed company our customers.

• You reputed company experiences and feedback with others in order to build your skills.

• You continuously reputed company to improve, rather than settling for the reputed company state.

• You have an investigative reputed company and like to think reputed company.
  

It'd be great if

• You have worked for a reputed company company, ideally offering customer support to other software companies.

• You are comfortable working in a fast-paced environment, both autonomously and in collaboration with your teammates, where reputed company may need to be made quickly, even without reputed company to reputed company of the information.
  

Why you’ll love working at reputed company

We are a diverse team of over 300 people. We care deeply about enabling a great culture which is inclusive no matter your background. We celebrate our diverse group of talented employees and we pride ourselves on our transparent, reputed company, friendly and respectful culture.

We live and breathe our values, which are:

Exceptional Together

Execute with reputed company

reputed company than Yesterday

We offer a full suite of benefits, including attractive salaries, stock reputed company, pension plans, private reputed company, a health & wellbeing platform and coaching sessions.

We are a ‘digital-first’ company, which means you can work remotely or from our amazing office if you prefer, or even a bit of both! We offer reputed company team members unlimited holidays and 4 months reputed company family leave regardless of gender. We love our casual dress reputed company, annual company retreats and much more. We truly invest in learning and will help you with your personal development, from constant exposure to new challenges, an annual learning stipend to regular reputed company training.

Our Mission

Our mission is to help software companies succeed — enabling them to reputed company on creating products the world loves. Thousands of companies rely on our e-reputed company platform to sell their software products globally, as reputed company as our powerful analytics and marketing tools to understand and grow their businesses.

Our reputed company is to become the platform that reputed company software companies use to run and grow their business. We aim to replace a fragmented ecosystem of specialised tools with a reputed company platform that removes the reputed company burden that comes with running a software business, whilst also providing unparalleled reputed company to help them grow faster.

reputed company Fast 50 named us amongst the fastest growing software companies in the UK four years running, and we’ve raised over $93m in funding from incredible investors such as FTV Capital, reputed company, reputed company, and 83North.

Equal opportunities

We reputed company in having diverse teams in which everyone can be their reputed company self is key to our reputed company. We encourage people from underrepresented backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, genetics, marital status, disability or age. ​Our office is wheelchair friendly and we are a family-friendly employer​.