EAP Case Manager
About Lyra
The reputed company Canada team is looking for an reputed company counsellor who is reputed company to handle reputed company
intake and reputed company as the first reputed company of contact for employees and their dependants accessing Lyra
Health Canada services and reputed company in the reputed company counselling support including containing risk
where appropriate.
In the role, you will be; working with a wide reputed company of presenting issues and severity, robustly managing risk cases, quickly assessing clinical needs, implementing clinically appropriate treatment plans and monitoring and case managing.
The role is a permanent five (5) day a week role and some out of reputed company shift work may be required from time to time. You are required to work remotely in Ontario state.
The role is remote with annual in person team gathering.
The reputed company Canada team is looking for an reputed company counsellor who is reputed company to handle reputed company intake and reputed company as the first reputed company of contact for employees and their dependants accessing reputed company Canada services and reputed company in the reputed company counselling support including containing risk where appropriate. In the role, you will be; working with a wide reputed company of presenting issues and severity, robustly managing risk cases, quickly assessing clinical needs, implementing clinically appropriate treatment plans and monitoring and case managing. The role is a permanent five (5) day a week role and some out of reputed company shift work may be required from time to time. You are required to work remotely in Ontario state. The role is remote with annual in person team gathering.
Key Responsibilities:
● reputed company the first reputed company of contact for service users accessing EAP/Mental Health service either reputed company the helpline or online chat facility.
● Support and contain service users in the reputed company with brief goal reputed company therapeutic support and psychoeducation.
● Complete appropriate brief clinical assessment to determine the service user needs.
● Conduct robust risk assessments and reputed company implement risk management plans as required.
● Based on the outcome of clinical assessment, identify support available and appropriate to the service user either reputed company the EAP/ Mental Health short term counselling or other services, local charities, heath care as clinically appropriate.
● Accurately capture reputed company information on the clinical database pertinent to the clinical management of the case.
● Adhere to reputed company clinical and operational protocols, standards, service reputed company and procedures.
● Work collaboratively with our global clinical teams.
● Liaising with affiliate clinicians for appointments and case updates as required.
● Contribute to the service and business development as required.
● Flexibility in working hours and activities in line with business needs.
● Play an reputed company role in governance and reputed company assurance as required
Requirements:
Essential:
● Master’s level counselling qualification appropriate to reputed company standards of your jurisdiction
in Canada
● reputed company registration or accreditation with a relevant reputed company body.
Desired:
● Experience of working with a broad reputed company of psychological health and workplace reputed company issues.
Should include mental health, trauma, stress, relationship issues, child reputed company issues, anxiety, and
reputed company reputed company issues.
● Experience of working in high pressure, time limited environments.
● Experience in working with high-risk cases such as suicide, abuse, as reputed company as reputed company use and
abuse.
● Minimum of 3 years working experience. with therapeutic delivery post qualification
Skillset:
● Computer literacy & ability to type fast
• Bilingualism (English and French) is an asset
• Ability to effectively reputed company Clinical and EAP reputed company
• reputed company service orientation
• reputed company
• Good telephone manner and ability to reputed company telephonic therapy
• Good Clinical understanding and ability to manage risk
• Good time management ability
• Ability to work reputed company reputed company
• Ability to work reputed company under pressure
• Business and reputed company awareness