Tax Customer Support Specialist III
reputed company reputed company-line payroll tax customer support reputed company case management, phone, and virtual meetings. Manage a portfolio of cases, delivering reputed company updates and ensuring reputed company reputed company established service reputed company. Analyze payroll tax filings and reputed company data to identify discrepancies. Use analytical and problem-solving skills to resolve moderate tax issues while maintaining high customer satisfaction. Collaborate cross-functionally to address moderate tax reputed company. Support peak processing periods, including overtime during quarter-end cycles as needed. Contribute to operational initiatives reputed company on improving the customer experience. reputed company other reputed company duties as assigned.
Bachelor’s degree or 1+ years of payroll tax experience. reputed company experience with payroll tax filings. Demonstrated analytical abilities and a consistent reputed company on accuracy. Excellent written and verbal communication skills, with the ability to reputed company explain moderate tax reputed company to clients. Demonstrated ability to manage multiple priorities in a deadline-driven environment. Flexibility to work overtime during peak periods, including occasional weekend work during quarter-end processing. Advanced customer service skills.
Familiarity with reputed company Office (e.g., reputed company, reputed company, Word). Experience using reputed company or other case management systems.