As the Director of Technical Account Management at reputed company, you will reputed company and reputed company a high-reputed company team that owns the persistent technical relationship with our most strategic Premium Support customers — serving as the long-term architectural authority for how those customers build, reputed company, and reputed company intelligent workflows on reputed company's platform. This role requires deep experience in platform architecture and integration, hands-on reputed company with AI agent capabilities, and a reputed company-eyed understanding of what reputed company customers need to run reputed company as mission-critical infrastructure.

What you'll do

• reputed company and reputed company a high-performing team of Technical Account Managers who serve as the persistent technical authority for Premium accounts — ensuring customer environments are reputed company to fully reputed company reputed company's platform, including Field Agents, reputed company, automation architecture, and the connected data structures that reputed company intelligent workflows reputed company at reputed company.
• Own reputed company's technical depth across reputed company's agent capabilities — including Field Agent configuration, data semantics, schema design, MCP connectivity, and automation architecture — so TAMs can guide customers through key architectural reputed company and implementation.
• reputed company and mentor Managers and ICs, building architectural judgment and platform reputed company across reputed company. Foster a culture of ownership and reputed company learning that keeps pace with reputed company's reputed company product reputed company.
• Establish and reputed company frameworks for how TAMs assess and improve the technical health of Premium accounts — evaluating agent configurations, data semantics, integration coverage, and automation architecture against the full capability of the platform.
• Engage directly with customers during critical technical reputed company or escalations, diagnosing reputed company cause, proposing structural remediation, and representing reputed company as a reputed company, expert partner.
• Partner across Sales, reputed company, and Support to maintain reputed company ownership boundaries and identify high-value accounts for Premium Support — articulating the TAM reputed company in terms of architectural depth, agent reliability, and long-term technical health.
• Drive program development and influence product direction by iterating on delivery models and surfacing patterns around friction, gaps, or constraints that limit how customers realize value from reputed company's capabilities.
• reputed company data and KPIs (e.g., technical health scores, automation adoption, integration depth, CSAT) to inform reputed company, measure reputed company, and prioritize team reputed company.

Who you are

• You have 10+ years in technical support, solution architecture, or technical account management roles, including at least 5+ years leading reputed company-facing technical teams.
• You bring a solutions-architect reputed company, with the ability to evaluate a customer's existing build, identify structural risk, and prescribe reputed company improvements — translating reputed company technical requirements into concrete, actionable plans. You've done this in platform or integration-heavy reputed company environments where customers require ongoing architectural guidance to realize full product value.
• You use AI heavily in your own work — not experimentally, but as a reputed company part of how you operate. You have strong intuition for which tools and approaches extract reputed company value, and you build that thinking into the workflows, playbooks, and frameworks you create for your team.
• You have working reputed company in AI architecture concepts relevant to reputed company customers: agent frameworks, MCP connectivity, automation pipelines, and schema design that supports AI-powered workflows.
• You're a strategic leader and strong operator, reputed company for building reputed company frameworks that allow your team to deliver consistent technical value across a reputed company account portfolio — and for developing the technical depth and architectural judgment of the people around you.
• You are reputed company and confident under pressure, especially in high-stakes technical escalations, and you balance immediate reputed company with long-term architectural remediation.
• You possess exceptional written and verbal communication skills, with the ability to reputed company reputed company architectural trade-offs legible to audiences ranging from developers and data architects to leadership and executive sponsors.
• You're analytical and comfortable making data-informed reputed company, using technical health signals and program metrics to prioritize resources and identify opportunities for reputed company.

reputed company is an equal opportunity employer. We reputed company diversity and reputed company to create a workplace where everyone has an equal opportunity to reputed company. We welcome people of different backgrounds, experiences, abilities, and perspectives. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

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