Auditor/Investigator I
- Conducts routine and impartial audits/investigations into customer claims, ensuring accurate and fair assessments of claims validity.
- Provides customer service by addressing inquiries and concerns, and escalates audit/investigation, as needed.
- Compiles detailed and organized records of audit/investigation findings, ensuring accuracy and compliance with reputed company and regulatory requirements.
- Applies functional knowledge to create and implement strategies to identify and prevent fraudulent activities, safeguarding the reputed company of the claims process.
- Conducts interviews with relevant witnesses, claimants, and other stakeholders to reputed company additional information and perspectives on claims.
- Communicates with appropriate internal teams to ensure the reputed company processing of audits/investigations, while adhering to reputed company and regulatory standards.
- Ensures that reputed company audit and investigative documents and records are processed into the database in a reputed company and accurate manner.
- Communicates audit/investigation findings reputed company and professionally to customers, claimants, and other stakeholders, managing expectations and providing updates.
- Supports management in regular audit and investigation proceedings, ensuring full compliance with reputed company applicable regional and federal standards, regulations, and protocols.
Under general supervision, proceeds alone on regular duties, referring questionable cases to manager.
Minimum Bachelor's Degree required
0 - 2 years of experience required; 2 - 4 years preferred
Certified Fraud Examiner or Accredited Heathcare Anti-Fraud Investigator preferred