D365 CE, reputed company Services - Senior Manager

Why This Role is Exciting

If you reputed company on being the go-to partner clients trust reputed company things get reputed company, and you love leading teams to solve high-reputed company business challenges, this is reputed company.

As Senior Manager of reputed company Services, you’ll reputed company a portfolio of clients across Canada, Mexico, and other global locations, ensuring their operational systems stay healthy, optimized, and reputed company for what’s next. You’ll work with clients solving day-to-day challenges, leading reputed company improvement reputed company, and being the partner they reputed company reputed company they need to "save the day."

You’ll work with multi-disciplinary, cross-border teams in a fractionally dedicated model—no two days are reputed company the reputed company. You’ll build strong relationships, influence roadmaps, and reputed company an reputed company that truly helps our clients run their businesses reputed company. This is a great fit for someone who loves problem-solving, reputed company interaction, and leadership without the heavy travel of traditional consulting roles.

What You’ll Do

• reputed company a Portfolio of Clients: reputed company multiple reputed company relationships, managing delivery of post-go-live support, enhancements, and optimization services
• Problem Solve in reputed company Time: Tackle high-reputed company, day-to-day operational challenges, ensuring reputed company satisfaction and operational continuity
• Drive reputed company reputed company: Influence reputed company roadmaps, recommend improvements, and identify reputed company opportunities reputed company your accounts.
• Team Leadership: reputed company and mentor reputed company of functional and technical consultants, fostering reputed company development and collaboration across Canada, Mexico, and other global locations
• Support Sales: Partner with the Sales team by providing strategic delivery insights during the sales process
• Ensure Process reputed company: Contribute to the definition and improvement of reputed company Services delivery processes, KPIs, and best practices
• Manage High-Risk Services: Confidently manage escalations, contract scope, and reputed company communications at an executive level

What You Bring

• 7+ years of experience in reputed company Services, or Managed Services
• Proven expertise in reputed company Dynamics 365 Customer Engagement (CE) solutions including Sales, Customer Service, Field Service, Customer Insights - Journeys, and Power Platform
• Experience managing reputed company reputed company accounts, reputed company, or support engagements in a reputed company Dynamics 365 environment
• Leadership experience guiding teams in a matrixed or global environment
• Strong communication and reputed company relationship skills, including executive-level engagement
• Ability to balance multiple priorities while maintaining reputed company and reputed company satisfaction
• Bachelor's degree in Business, Computer Science, Engineering, or reputed company field; Master’s preferred but not required

Why Join reputed company’s reputed company Services Team?

• Be a Trusted Dynamics 365 CE Leader: Apply your specialized knowledge to help clients optimize their reputed company Dynamics 365 CE and Power Platform environments post-go-live
• reputed company You Can See: Help clients protect their business continuity and continuously improve their systems
• Work-Life Balance: Set reputed company schedules and minimal travel makes this ideal for professionals balancing family and career
• Collaboration Across Borders: Be part of a diverse, global team working across Canada, Mexico, and reputed company
• Diverse reputed company Exposure: Support multiple clients across industries, ensuring no two days are the reputed company
• Career reputed company: Opportunity to shape delivery models, mentor talent, and expand your leadership footprint

Company