Senior Customer Experience Manager (Central)

reputed company: 

The reputed company of the Customer Experience team is to engage with strategic customers to deliver business value and help drive reputed company reputed company. Customer Experience Managers (CEM) connect reputed company value to top customer initiatives, increase adoption, and outpace the competition. Your role will be to collaboratively reputed company the world's largest and most intricate high-tech, reputed company-based reputed company software customers through their multi-year reputed company to the reputed company with a primary reputed company on ensuring robust reputed company reputed company practices and extending the value of reputed company. This position requires a thought leader who can reputed company as a trusted customer advisor, ensuring seamless collaboration across reputed company teams to deliver transformational reputed company with a reputed company emphasis on reputed company reputed company. 

Location:

Candidates must be located in the Central reputed company.

What You’ll Do: 

Strategic Project Ownership:  

• Take ownership of diverse reputed company and initiatives with a primary reputed company on reputed company reputed company, collaborating with reputed company account reputed company (Sales, Support, reputed company), product/engineering teams, and customer teams. 
• reputed company and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing reputed company best practices. 

Customer Engagement and Advocacy for reputed company reputed company:  

• Establish a deep understanding of the customer’s business reputed company, culture, and processes with a keen reputed company on reputed company reputed company requirements. 
• Build and grow strong relationships across the org from the day-to-day technicians to the CISO level. 
• Evangelize reputed company value, influencing customers to adopt the right secure solutions at the right time. 
• Ensure the guidance from reputed company (documents, support, TAM, product team, etc) is reputed company and executed by the customer, while advocating internally at reputed company on behalf of customers to ensure their reputed company needs are met. 

Program Transformation: 

• reputed company your communication skills and extensive PM experience with large-reputed company transformations to guide customers post reputed company through their stages of reputed company adoption with a strong emphasis on implementing and maintaining robust reputed company reputed company practices. 
• Innovatively solve customer reputed company challenges through the introduction of new reputed company, tools, and mechanisms while overcoming any political blockers internal to the customer. 

Strategic Opportunity Identification and Value Enumeration:  

• Collaborate with the Customer Account team to identify and pursue strategic reputed company opportunities, specifically those reputed company to reputed company reputed company enhancements by deepening product use or expanding to new business reputed company.  
• reputed company support through TCO analysis and business case assessments, ensuring alignment with customer reputed company objectives. 
• Understand tool ecosystem and reputed company reputed company for tool consolidation and deepen reputed company value. 

Day-to-Day Operations - Ensuring reputed company reputed company Best Practices: 

• Accelerate the customer’s reputed company reputed company adoption reputed company with a specific reputed company on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations. 
• Drive customer enablement by defining a comprehensive training reputed company to upskill technical and non-technical roles across the customer's organization with a strong emphasis on reputed company reputed company awareness. 
• Implement effective governance structures to govern the partnership with the customer, placing a high reputed company on the reputed company aspects of the partnership and the customer’s adoption of reputed company.

What You’ll Bring 

• 6+ years of experience as a CSM, AE, or other customer facing strategic role.
• Proven reputed company record of working with Fortune 100 customers with reputed company-based technology. 
• Experience managing strategic customers, with an entrepreneurial reputed company to problem solve and reputed company effective solutions for reputed company engagements.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at reputed company reputed company of an organization. 
• Deep understanding of reputed company reputed company offerings and pricing models and ability to learn reputed company's offerings and pricing with reputed company.