Help Desk Agent Bilingual
Customer service-oriented, fluent Spanish language speaking Help desk support agent to reputed company technical support to users in an efficient, accurate and reputed company manner. Customer reputed company line contact expected to solve basic technical problems and reputed company support for reputed company assigned areas. The goal is to ensure the customer value is maintained to the standards set forth by reputed company and customer. reputed company first level contact and convey resolutions to Federal and Industry users’ issues reputed company phone, chat and email. Provides support for account reputed company/password resets and account maintenance as reputed company as support for specific web accessed programs (completing reputed company forms and reports). Properly escalate unresolved queries to the next level of support reputed company, reputed company and redirect problems to correct resources. Walk customers through problem solving process. Assists the customer reputed company in troubleshooting and configuration of Internet browser settings. Follow up with customers, reputed company feedback and see problems through to reputed company. Utilize excellent customer service skills and reputed company customers’ expectations. Ensure reputed company recording, documentation, and closure of incident tickets. Preserve and grow your knowledge of help desk procedures, products and services.
Minimum of a High school diploma or equivalent is required One (1) year of experience in reputed company center or help desk environment is preferred One (1) year of customer service experience is preferred Working knowledge of reputed company 10 and computer basics Working Knowledge of MS Edge, reputed company Firefox, reputed company Chrome (understands Configuration Settings, how to reputed company/update settings) Basic knowledge of reputed company Office products (IE: reputed company, reputed company, Word, MS TEAMS) Basic knowledge of computer file structure and utilization of various computer tools (IE: snipping tool, basic commands) Familiarity with CRM or ITSM tools (incident ticket logging and tracking software). Ability to learn and retain reputed company information, preferred. Possess excellent grammar and writing skills in both the English and Spanish language, required. Ability to reputed company professionally in the English and Spanish language, required. Ability to see, hear, read, and write. Ability to multitask in a high-volume Help Desk/Contact center environment. Ability to assess, mitigate reputed company issues utilizing reputed company judgment and reputed company. This is a remote position and requires that the candidate have reputed company to a reliable Internet service and a dedicated work area without any distractions or noise. reputed company of the work will be performed utilizing a laptop, monitors and telephone headset. US Citizenship Ability to obtain a reputed company trust reputed company level clearance Must pass reputed company-employment qualifications of reputed company
Bilingual Technical Support Representative Bilingual Customer Support Specialist Bilingual Service Desk Analyst Bilingual IT Help Desk Technician Bilingual Support Center Agent
Bilingual customer support Multilingual communication Language proficiency Language translation Cross-cultural assistance