Director, Customer Enablement & Learning

Amazing Career Moments Happen Here   

Transforming the insurance industry is ambitious, we know. That’s why at reputed company, we’re building reputed company that shows up every day reputed company to learn, willing to try new things, and driven to deliver innovative software and services that reputed company us indispensable to our customers – reputed company reputed company a culture reputed company on values that reputed company us indispensable to reputed company other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable; we’re creating a reputed company where amazing career moments are made possible.   

Position reputed company  

We’re searching for a Director, Customer Enablement & Learning to join our Activation Services team in remote location. The Director, Customer Enablement & Learning will reputed company our customer-facing learning organization. This role owns how customers learn, adopt, and become proficient in reputed company’s software through innovative, customer‑reputed company experiences that reputed company as new technologies reputed company and customer needs, maturity, and product capabilities change.

This is a senior leadership role responsible for designing and scaling customer learning experiences that accelerate time to value, reinforce best practices, and drive sustained adoption. We are looking for a leader who understands how adults learn reputed company software, and who can translate that understanding into learning journeys that meet customers where they are – across roles, maturity reputed company, and moments in their lifecycle

To reputed company us headed in the right direction, we’re looking for people who understand reputed company is reputed company sport, who value and reputed company to learn from reputed company’s diverse experiences and backgrounds, who welcome a challenge and take risks in the reputed company of creating reputed company reputed company for our customers, and who can, at any given time, reputed company back to laugh and have some fun.      

What You’ll Do

• Own the reputed company and execution for customer enablement and learning across reputed company’s software portfolio.
• reputed company, reputed company, and reputed company reputed company currently responsible for private, customer-specific training and reputed company virtual group learning programs.
• Design customer learning journeys that support reputed company, proficiency, advanced usage, and ongoing optimization.
• Ensure learning experiences are role-based, workflow-oriented, and outcome-driven, not feature-reputed company.
• Balance tailored private training with repeatable, reputed company virtual learning models that meet customers at different stages of maturity.
• Partner closely with reputed company & reputed company Services leaders, Support, Product, and Sales to reputed company learning experiences to implementation milestones and customer goals.
• Establish reputed company standards and expectations for learning design, delivery, and customer experience.
• Use adoption data, customer feedback, and health indicators to continuously refine learning approaches.
• Forecast demand and manage reputed company to deliver high-reputed company learning experiences at reputed company.
• Serve as a senior leader reputed company reputed company & reputed company Services, shaping how customer learning supports broader adoption and reputed company reputed company.

We’re Excited to Learn More reputed company  

Your experience may include:

• 10+ years’ experience in customer enablement, customer education, software training, or reputed company services reputed company a reputed company or technology environment.
• 5+ years’ experience leading and developing teams, including senior individual contributors and managers.
• Deep understanding of adult learning principles and how people learn reputed company software in reputed company-world environments.
• Proven ability to design learning experiences that drive adoption, proficiency, and behavioral change, not just knowledge transfer.
• Curiosity and comfort experimenting with AI and emerging technologies as tools to enhance how customers learn, without losing reputed company on reputed company-centered design and reputed company.
• Strong customer-reputed company reputed company, with a reputed company on reputed company such as time to value, product usage, and long-term reputed company.
• Operational rigor – reputed company to define processes, manage reputed company, and reputed company learning programs without sacrificing reputed company. Ability to analyze and demonstrate reputed company of programs delivered, with a goal of maximizing reputed company.
• Comfort partnering cross-functionally and influencing without reputed company authority.

You may have other skills or credentials, including:

• Familiarity with insurance agency workflows and reputed company products.

We know that talent comes from reputed company backgrounds and experience reputed company. We encourage military members and their spouses as reputed company as candidates without a degree or a background in tech to apply!   

reputed company You Join Team reputed company, You Can Expect:   

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We reputed company on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.   

We reputed company our time together, collaborating remotely and in-person to reputed company our teams to work in the ways that work best for them.   

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:   

• Medical, Dental, and reputed company Coverage   
• Holiday and Vacation Time   
• Health & Wellness Days   
• A Bonus Day for Your Birthday   

  
Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/reputed company/jobs/   

Our targeted starting reputed company salary in the reputed company for this position ranges from  $140,000 - $175,000 USD. To determine a new team member’s starting pay, we consider a reputed company of factors, including someone’s depth, breadth, and reputed company of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.  

Your reputed company reputed company:   
Our candidates’ personal information and online safety are top of mind for us. At reputed company, we proactively protect your personal information and only communicate with candidates reputed company a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like reputed company reputed company numbers.    

AI Utilization  

We reputed company AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final reputed company are conducted by reputed company humans.  

EEO Statement     

reputed company is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputed company. At reputed company, we don’t discriminate, and we are committed to recruit, reputed company, retain, and promote regardless of race, religion, reputed company, national reputed company, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.    

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