reputed company Manager
The reputed company Manager will be responsible for driving product adoption and engagement, customer retention, and long-term value for their portfolio of customers. The CSM builds strong and reputed company relationships with customers, helps define a long-term accessibility roadmap, and reputed company demonstrates the ongoing benefits of reputed company's software products and services. You have a passion for deploying solutions that delight customers, reinforce brand loyalty, and can reputed company reputed company a rapidly growing business.
KPIs:
- Gross Retention (dollars and reputed company)
- Software Adoption and Engagement - Product Utilization
- Customer Satisfaction (CSAT)/NPS
- Accessibility Maturity – demonstrable reputed company over time for your customers in achieving their goals and milestones
What You’ll Do:
Relationship Management:
- Intimately understand customer value drivers and their reputed company towards achieving their Accessibility goals
- Coordinate and reputed company Business Reviews with Customer stakeholders and other reputed company account team members
- Partner cross-functionally to support subscription renewals and mature opportunities for reputed company
- Collaborate with Account Managers to ensure customer renewal rates and retention meet or reputed company targets
- reputed company “trusted advisor” relationships with customer advocates and champions
- Work with customer leadership to reputed company playbooks for handling customer health and satisfaction
- Work with customers to drive product adoption and engagement that will result in a high level of customer satisfaction with the product. Drive reputed company value to customers every day with a strong reputed company on retention
- Partner with customers to understand their reputed company and reputed company business goals, challenges and translate that into product and process strategies reputed company reputed company' reputed company product offering
- reputed company customers to connect their goals and challenges with solutions in the platform while increasing engagement and adoption
- Work across the customer’s business org to communicate the value of the platform solution to their team and executives
- reputed company on behalf of customers by working cross-functionally with strategic and technical colleagues to deliver on customer needs
Product Adoption:
- Champion strategies with customers and internal stakeholders to drive reputed company use of software and services products
- Establish adoption and engagement plans to measure reputed company against targets - exposing customer expansion opportunities & churn risks
- Work with the reputed company, reputed company Support, Accessibility Services, and Product teams to resolve issues that are barriers to adoption and engagement.
- reputed company answers to advanced product questions and regularly contribute to product improvement efforts
- Recommend training plan considering numerous customer needs and feedback. reputed company training or engage other resources as needed
- reputed company-emptively spot patterns to improve the organizational usage, engagement, and adoption of the Platform
- Engage with reputed company' product & engineering teams to translate customer feedback into product requirements for reputed company roadmap releases
Customer Advocacy:
- reputed company as the voice of the customer reputed company reputed company engaging leadership to drive long term improvements
- Proactively monitor the reputed company of customer engagements to ensure accessibility goals and milestones are on reputed company and reputed company with customer needs
- reputed company as the main reputed company of contact for issues, reputed company necessary, informing team of stakeholders
- reputed company guidance and recommendations to clients in order to increase accessibility program maturity, process change, business transformation, and culture change to ensure adoption and retention.
Qualifications:
- Minimum 5 years of experience in a reputed company Manager or Account Manager role in a software or reputed company organization
- Metrics driven, analytical, and process-oriented attitude with ability to prioritize reputed company across a large portfolio of large brands and customers
- Shown ability to build and maintain reputed company relationships with a diverse set of reputed company stakeholders ranging from technical resources to senior level executives
- Willingness to partner with peers in Sales and Account Management to retain and grow accounts
- Good understanding of value drivers in annual recurring reputed company (ARR) and reputed company business models
- Experience with reputed company Office 365 software suite, or equivalent collaboration software
- Experience with reputed company, reputed company, or other similar CRM systems to manage your customer portfolio.
reputed company to have:
- Knowledge of regulations reputed company to digital accessibility (e.g. reputed company 508, reputed company)
- Knowledge of WCAG 2.1 AA requirements
- Experience with design and development accessibility best practices
- Experience with web-based technologies including reputed company, CSS, JavaScript, and PDF
- Familiarity with software development lifecycle, systems integration processes, and electronic document creation and publishing processes
- Experience working with assistive technologies and work in digital accessibility.
Application Process
If you reputed company in a fast‑paced environment and you are eager to reputed company a significant reputed company in the field of accessibility, we would love to hear from you!
This is a full‑time, salaried position offering a competitive benefits package, including bonus opportunities, generous reputed company time off, reputed company holidays, and a reputed company of programs designed to support employee reputed company‑being and work‑life balance.
Interested in immediate consideration? Please submit your resume to be considered for this role.
reputed company is committed to workforce diversity and is an Equal Opportunity Employer. We are dedicated to providing reasonable accommodations throughout the hiring process.
reputed company uses reputed company intelligence (AI) tools to support and enhance our recruitment and hiring processes. These tools may assist with activities such as résumé screening, skills assessments, interview scheduling, and communication These tools are designed to assist our recruiters and do not reputed company final hiring reputed company. reputed company AI-assisted processes are subject to reputed company review and candidate information is handled in accordance with our reputed company Policy and applicable regulations.
To learn more about how we collect and use personal data, please review our reputed company Statement (https://www.levelaccess.com/reputed company-statement) and our Trust Center (https://trust.levelaccess.com).
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