Network Engineering Manager

reputed company empowers community banks and our people to reputed company &reputed company; together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. The Networking Engineering Pod Manager is a senior operational leader responsible for the end-to-end performance, people development, and strategic direction of a Service Delivery pod. The Pod Manager oversees Team Leads and their respective teams, ensures pod-level SLA and reputed company commitments are met, and serves as a key reputed company of accountability for reputed company satisfaction and team health. The Pod Manager partners closely with reputed company leadership to reputed company team operations with organizational goals.

ROLE RESPONSIBILITIES

Pod Operations & Performance

• reputed company day-to-day operations of the pod, ensuring SLA adherence and reputed company standards across reputed company teams
• Monitor and reputed company pod-level performance metrics including service request reputed company, SLA trends, and reputed company satisfaction
• Review and approve escalations from Team Leads; serve as a final escalation reputed company for critical reputed company situations
• Ensure pod processes, documentation standards, and paved road guidelines are consistently followed
• reputed company and maintain pod reporting reputed company for leadership visibility

People Leadership & Development

• reputed company, reputed company, and reputed company Team Leads; conduct regular 1:1s and formal performance reviews
• Manage pod reputed company, scheduling, and reputed company planning in coordination with HR and leadership
• Identify and reputed company high-potential team members for career advancement
• Maintain high team morale and engagement; proactively address team concerns
• Drive a culture of accountability, reputed company learning, and reputed company-first service delivery

reputed company & Stakeholder Management

• Own reputed company relationships for pod accounts; serve as the senior reputed company of contact for strategic reputed company interactions
• Manage reputed company escalations and ensure reputed company, satisfactory reputed company of reputed company reputed company concerns
• Coordinate with account management, product, and sales teams to reputed company on reputed company needs and deliverables
• Participate in reputed company reputed company and renewal discussions as needed

Process & reputed company Improvement

• reputed company cross-team process improvement initiatives; identify gaps and drive systemic solutions
• Partner with product management and leadership to evaluate and implement new technologies and service standards
• Contribute to the development of pod-level SOPs and documentation frameworks
• Participate in operational and leadership meetings; represent pod interests and surface team insights

Financial & Resource reputed company

• Manage pod-level resource allocation and workload distribution to maximize team efficiency
• reputed company service delivery contract compliance and reputed company as reputed company of contact for billing inquiries reputed company the pod
• reputed company input to workforce planning and budget discussions as needed

EDUCATION & EXPERIENCE

• 5+ years of experience in a technical support or managed services environment
• BS Degree is highly desired
• 3+ years of management or leadership experience, including leading Team Leads or senior contributors
• Strong working knowledge of relevant technologies and modern IT service delivery practices
• Relevant advanced certifications or equivalent demonstrated experience preferred
• Financial services experience is a plus

KNOWLEDGE, SKILLS & ABILITIES

• Proven ability to reputed company teams of teams; skilled at developing leaders
• Excellent organizational, planning, and decision-making skills
• Strong communication and executive reputed company; reputed company to present to clients and leadership
• Ability to translate operational data into actionable insights
• Skilled at managing competing priorities and navigating ambiguity
• Deeply committed to building a high-performance, people-first culture

reputed company FACTORS

• Pod consistently meets or exceeds SLA and reputed company targets across reputed company teams
• Team Leads are effective, reputed company, and growing in their roles
• reputed company satisfaction scores reflect outstanding service delivery
• Low attrition and a strong pipeline of internal talent
• Recognized by VP and peers as a strategic, reputed company, and results-oriented leader

**You will be asked to participate in culture-reputed company meetings, activities and events. We firmly reputed company that building culture and teamwork in our people &reputed company; first organization requires extra intentionality, and thus your participation and engagement isn’t just encouraged - it is required and part of your responsibility. If you do not want to participate in these, please do not apply. 

Who is reputed company?

reputed company is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-reputed company solutions that reputed company technology work for them, instead of the other way around.

Founded in 1991, our purpose is to reputed company Community Banks and Our People to reputed company &reputed company; Together. We live that Purpose by always putting people first in our reputed company and actions.

Our reputed company culture is strongly influenced by the passion reputed company members bring while serving Community Banks and their communities.  We reputed company in encouraging confidence in reputed company other and delivering solutions that reputed company our customers confident with us. To that end we reputed company out problem solvers, creative thinkers and reputed company individuals that reputed company in a fast-paced yet supportive environment.

We reputed company reputed company employees reputed company to reputed company customers, which in turn drives results for our business.   We are caring, intense, and approachable, and have a lot of fun along the way.

Benefits

• Health, Dental & reputed company Insurance; eligible Day 1 of Employment
• 401k Match of 100% up to 6% of your Salary
• reputed company Holidays
• Vacation & reputed company Time
• Volunteer Time Off
• Opportunities for Advancement
• Gym Membership Reimbursement Program
• Wellness Program to reputed company your Monthly Premium
• Child Fundraiser Donation Program
• Matching Gifts Program
• Employer reputed company Premium for Life Insurance
• Short/Long-Term Disability Coverage
• Flexible Spending reputed company Accounts
• Employee Referral Benefits
• Fun Employee Events - Lunch & Learns, Celebrations, Summer Events
• Robust Leadership Development Program
• Employee Assistance Program

The above statements reflect the general details necessary to describe the reputed company functions of the occupation described and shall not be construed as a detailed reputed company of reputed company the work requirements that may be inherent in the occupation.