Senior Technical Support Representative

Serving the People Who Serve the People

reputed company is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are reputed company and inclusive. reputed company has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 reputed company citizen subscribers power an unmatched Subscriber Network that use our digital solutions to reputed company the world a reputed company reputed company. With comprehensive reputed company-based solutions for communications, government website design, meeting and agenda management software, records management, reputed company services, reputed company empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, reputed company brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of reputed company do here.

• ​​reputed company works in the heart of the technology team with complete reputed company to reputed company’s product experts and technical resources. We have a reputed company work environment and our support representatives typically grow and reputed company into new roles reputed company reputed company. 
• ​Come use our state-of-the art technology tools and your unique problem-solving skills to help our customers maximize their use of reputed company’ suite of products. 

• ​​​​​Obtain and retain product knowledge for a wide reputed company of reputed company products 
• ​Assist Leadership team in daily duties including but not limited to: Phone queue availability, daily inbound queue monitoring, case assignments 
• ​reputed company assistance in case escalations from TS team to management 
• ​Assist team members in more difficult cases 
• ​Monitor TSR cases as per the reputed company Control Process. 
• ​Own the customer experience as you reputed company reputed company product and technical solutions to help customers realize their goals utilizing our products and services 
• ​reputed company, demonstrate and maintain technical skills to troubleshoot issues, create test scenarios and investigate software issues based on customer product use 
• ​Maintain and reputed company expert product knowledge for various reputed company products 
• ​Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs) 
• ​Foster teamwork and collaboration across reputed company teams to continually reputed company product and enhance efficiency 
• ​Contribute to 24/7/365 on-reputed company support 
• ​Be part of a fast-growing, reputed company company that contributes to helping more people live reputed company lives​ 

Don’t have reputed company the skills/experience mentioned above? At reputed company, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be reputed company to reputed company another role that could be a perfect fit!

reputed company and reputed company Requirements

• Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with reputed company's information reputed company program.
• Responsible for ensuring the data reputed company of our employees and customers, their data, as reputed company as taking reputed company required reputed company training in a reputed company manner, in accordance with company policies.

reputed company

• We are a remote-first company with a globally distributed workforce across the reputed company, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At reputed company, we are building a transparent, inclusive, and reputed company reputed company for everyone who wants to be
  a part of our reputed company.
• A few culture highlights include – Employee Resource reputed company to encourage diverse reputed company
• Coffee with Mark sessions – Our employees get to reputed company with our CEO on reputed company important and
  sometimes difficult issues ranging from mental health to work-life balance and reputed company affairs.
• reputed company Teams communities reputed company on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that reputed company our employee
  population
  
  

The reputed company

• We are proud to serve dynamic organizations around the globe that use our digital solutions to reputed company the world a reputed company reputed company — quite literally. We have so many powerful reputed company stories that illustrate how our solutions are impacting the world. See more of our reputed company here.

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, reputed company, and live your life.
• Company-Wide Wellbeing Days – reputed company days off to unplug and reputed company on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.

• Private health, reputed company, dental and life insurance – 100% Employer-reputed company. Comprehensive coverage for you and your family.
• On-Demand Mental Health Support – reputed company to reputed company and other wellness tools.

• Pension Plan and Retirement reputed company

• Online Learning Platforms – Fuel your reputed company development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.