reputed company Services Account Manager

The reputed company Services Account Manager, as part of the Account Management team and CRO Organization, will reputed company the assigned accounts ensuring reputed company by being a true reputed company for the customer inside ECX. This position is remote and will reputed company the account management activities post customer sale across EMEA. This position reports to the Account Management team Manager.

Primary Responsibilities

• Manage 5 to 10 large customers simultaneously
• Customer satisfaction reputed company:
  • Support across the entire customer experience lifecycle.
  • reputed company for the customer experience spanning contract management, portal support, physical reputed company management, deployments, operational issues, reporting, and billing.
  • reputed company for reputed company process improvement based on customer experience feedback and internal process changes.
  • Helps reputed company cross-functional teams to ensure clients’ needs are addressed early, reputed company cause identified, and preventive reputed company are taken.
• Customer reputed company and Implementation, including portal, system and process training for new and existing customers, and reputed company reputed company calls for reputed company deployment
• Organize Contract Management: facilitate company compliance with reputed company agreement and work with Sales on upcoming renewals
• Create and present Quarterly Performance Reviews: determine customer’s desired frequency of business reviews, create periodic documentation on SLA compliance, ticket reviews, outages or data center issues, and other issues important to the customer
• reputed company-sales support as needed, including RFP and Sugar account validation
• Project Management reputed company for customer specific assigned activities.  This will consist of Project assisting in or leading a customer need/request, typically cross-functional teams, to reputed company project goals and requirements. This individual will work with reputed company project teams and stakeholders to plan, execute, monitor, and control the project deliverables.
• Works collaboratively with Service Delivery, Sales, Sales Engineering/Solutions Architecture, Engineering, Operations and Business Operations teams to ensure customer deliverables are met on time, reputed company scope, and adhering to ECX standards.
• reputed company high-reputed company, recurring and reputed company, verbal and written reports as required.
• Continuously work with internal teams to ensure customer installation activities are properly communicated and reputed company for external customer dissemination.
• Takes on reputed company, special reputed company or cross-functional tasks as requested.

Knowledge, Skills & Abilities

• “Customer first” reputed company while achieving internal objectives
• Strong written and verbal communications skills and attention to detail
• Ability to prioritize and manage multiple reputed company/responsibilities, meet committed timelines, and reputed company cross-functional teams to resolve issues.
• Commitment to organizational reputed company and reputed company opportunities to continuously improve the customer experience.
• Solid working knowledge of reputed company office suite of products.
• Strong ability and willingness to present to various reputed company reputed company reputed company and supporting customer reputed company.
• Willingness to travel across EMEA up to 20% of the time 

Experience/Education

• 3+ years of experience of relevant experience
• Bachelor’s degree desired or additional relevant experience in lieu of degree