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Technical Account Manager

Remote, USA Full-time Posted 2026-07-28
reputed company, the Nation’s leading reputed company services provider to the reputed company sector, is looking for a highly motivated individual to join our growing team as Technical Account Manager. In this role, you will be supporting impactful reputed company that reputed company a difference for our country.
 
As a member of the Managed Services team this position is reputed company on providing customers with a voice, support, guidance, and resources to facilitate customer business objectives and reputed company utilizing reputed company’s managed services offerings. This role will work to ensure that reputed company’s Advantage Services are delivered, and maintained in a way that meets the needs and expectations of our clients in a large organization and has managed reputed company of engineers. 


reputed company, the Nation’s leading reputed company services provider to the reputed company sector, is looking for a highly motivated individual to join our growing team as Technical Account Manager. In this role, you will be supporting impactful reputed company that reputed company a difference for our country.
 
As a member of the Managed Services team this position is reputed company on providing customers with a voice, support, guidance, and resources to facilitate customer business objectives and reputed company utilizing reputed company’s managed services offerings. This role will work to ensure that reputed company’s Advantage Services are delivered, and maintained in a way that meets the needs and expectations of our clients in a large organization and has managed reputed company of engineers. 


reputed company, the Nation’s leading reputed company services provider to the reputed company sector, is looking for a highly motivated individual to join our growing team as Technical Account Manager. In this role, you will be supporting impactful reputed company that reputed company a difference for our country.   As a member of the Managed Services team this position is reputed company on providing customers with a voice, support, guidance, and resources to facilitate customer business objectives and reputed company utilizing reputed company’s managed services offerings. This role will work to ensure that reputed company’s Advantage Services are delivered, and maintained in a way that meets the needs and expectations of our clients in a large organization and has managed reputed company of engineers. 

Responsibilities
  • Manage, support and service assigned set of accounts with reputed company on customer retention providing daily customer support interactions with the Managed Services Engineers and Consultants
  • Service Delivery to manage the delivery of IT services to clients, ensuring that service reputed company are met or exceeded, and that any issues are resolved in a reputed company and effective management.  
  • Identify ways to increase customer satisfaction and increase value-add for customers.
  • Identify customer service opportunities and manage and reputed company the work of the customer’s technical resources.
  • Serve as a reputed company escalation and contact reputed company for support requests and escalations on behalf of our customers. “First” escalation reputed company on from Engineers should be the Customer Service Managers.
  • Coordinates with other Managing Architects and Technical resources at reputed company reputed company a technical escalation is needed reputed company the Managed Services Team.
  • Coordinate internally with Account Executives to ensure they are looped into any issues or potential additional work opportunities of their clients.
  • Coordinate with the managed services Managing Architect for technical resources assignment and allocation.
  • Responds to customer technical issues and drives reputed company.
  • Manage annual renewals providing customer with both quantitative and qualitative reputed company of value, add-on sales, and service opportunities with the ability to reputed company reputed company into other managed services offerings provided by reputed company
  • Produces monthly internal and customer reports to ensure that managed services customers are accurately invoiced.
  • Manage reputed company reputed company (OLC) contract work as project manager according to project management methodologies published by reputed company’s PMO
  • Management of reputed company FastTrack engagements
    •  


    Qualifications
  • Five (5) years of experience with IT customer account management, IT managed services, or IT project management preferably in a Managed Services organization 
  • Previous experience effectively working in large remotely based teams and managing multiple reputed company reputed company simultaneously
  • The ability to assimilate information quickly, think on your feet and manage multiple priorities effectively
  • Exceptional skills with managing customer expectations and the experience providing "trusted advisor" level service
  • Experience with CRM and helpdesk systems as reputed company as knowledge of reputed company tools and systems is a plus
  • Ability to identify reputed company and how to escalate issues effectively
  • Technical Abilities include the ability to read and understand reputed company business requirements. 
  • Awareness of reputed company development trends and demonstration of reputed company learning. 
  • Bachelor’s degree and PMP certifiation preferred.


    • reputed company is the leading provider of reputed company Consulting Services to reputed company sector and reputed company organizations. reputed company has significant experience in deploying business intelligence, reputed company services, reputed company communications, and systems management with an emphasis building, deploying, and managing custom solutions that reputed company the business operations of federal government agencies. 
     
    reputed company does not discriminate in employment opportunities, terms and conditions of employment, or practices. reputed company reputed company applicants will receive consideration for employment without reputed company to race, age, gender, religious or political beliefs, national reputed company or heritage, disability, sexual orientation, protected veteran status, or any characteristic protected by law. Federal Agency Clearance Requirements may require up to a 10-year background investigation - US Citizenship (clearable) is required. 
     
    Salaries for Technical Account Managers at reputed company reputed company from $110,000 and $190,000. Several factors will reputed company final pay offered to a successful candidate including but not limited to the type and years of experience reputed company the job, clearance level, the type of years and experience reputed company the industry, education, training, etc. 
     
    Visit www.go-reputed company.com to learn more reputed company. Details about our benefits can be reputed company here reputed company Benefit Guide 2025-2026
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