Computer Systems Programmer - Operations & Maintenance

Position: Computer Systems/Programmer - Operations and Maintenance

Location: Remote

Clearance: Must be eligible to obtain a Public Trust (US citizen/Green Card)

Salary: $130k/year + comprehensive benefits package

Role Description

We are seeking a highly skilled resource to support ongoing Operations & Maintenance (O&M) activities for a mission-critical system. This role requires deep expertise in SQL, XML ingestion and processing, and relational databases, with a strong emphasis on operational stability, data integrity, and production support.  The ideal candidate will be hands-on, detail-oriented, and comfortable working in production environments, supporting batch processes, troubleshooting data issues, and collaborating closely with application, infrastructure, and business stakeholders.

Key Responsibilities

• Support day-to-day Operations & Maintenance (O&M) activities, including monitoring, troubleshooting, and resolving production issues
• Perform SQL development and analysis, including complex queries, data validation, reconciliation, and performance tuning
• Manage and support XML ingestion pipelines, including parsing, transformation, validation, and error handling
• Investigate and remediate data quality and data integrity issues across systems
• Support and execute batch jobs and scheduled processes, including reruns, validations, and post-run analysis
• Work with relational databases (e.g., Oracle, SQL Server, PostgreSQL) to maintain schema integrity and optimize performance
• Analyze logs, database records, and system outputs to identify root causes of defects or failures
• Partner with development teams to support releases, hotfixes, and production deployments
• Document operational procedures, runbooks, and knowledge transfer materials to reduce single points of failure
• Participate in on-call or after-hours support as required

Required Skills & Qualifications

• Strong hands-on experience with SQL, including:
• Complex joins, subqueries, and performance tuning
• Data reconciliation and root-cause analysis
• Proven experience working with XML:
• XML parsing, validation, transformation
• Ingestion and processing of large XML datasets
• Solid background in Operations & Maintenance (O&M) or production support environments
• Experience with relational databases (Oracle, SQL Server, PostgreSQL, MySQL, etc.)
• Strong troubleshooting skills with a focus on data-centric issues
• Familiarity with batch processing frameworks and schedulers
• Experience supporting applications in lower and production environments
• Ability to follow and improve operational processes while maintaining strict change control
• Scripting experience (Python, Shell, PowerShell, etc.) for automation and operational tasks
• Familiarity with logging and monitoring tools (Splunk, etc.)
• Experience supporting government or regulated environments
• Understanding of data governance, auditability, and compliance requirements
• Prior experience documenting SOPs and training O&M staff

Soft Skills & Attributes

• Strong attention to detail and commitment to data accuracy
• Clear written and verbal communication skills
• Ability to work independently in a fast-paced production environment
• Proactive mindset with a focus on risk reduction and operational stability
• Collaborative and inclusive team player who can effectively partner across technical and non-technical teams