Investigations & Disputes Analyst
Job description
Join Zepz: Breaking Down Borders, Together
Our Meaningful MissionAt Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.
Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.
Who You'll Be Joining
We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own.
We depend on Transparent Communicators who keep the team aligned through open, honest talk.
Our Core Commitments — What We Live ByOur vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:
- Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
- Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
- Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.
We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performanceOur remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive.
This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work.
This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel
About the role and team
This is a cross-functional team made up of data analysts, accountants, and operations managers. Its scope reaches beyond performing traditional financial reconciliations to cover upstream partner data procurement and analysis, downstream investigations of mismatched records, and cross-org engagement to fix root causes of reconciliation breaks.
This team’s core mission is to ensure that we accurately represent money owed to or from partners in our financial statements. It is the ultimate backstop to make sure Zepz is doing right by every user in paying out their funds and getting back money we’re owed to further invest in our business. It prevents losses by quickly surfacing errors in our payments processes before they compound and works cross-functionally and with external partners to ensure timely investigation and resolution of problems.
What you bring to the table
Zepz is looking for a data-savvy, outcomes-oriented Investigations & Disputes Analyst to join our new end-to-end Financial Reconciliation Team. In this role, you will leverage your advanced data skills to uncover, understand, and resolve complex and high-profile business challenges. In direct collaboration with other Zepz teams and our external partner network, you will play a crucial part in achieving both positive financial results for Zepz and an improved payments experience for our users.
What you will focus on
Independent data analysis: Writing SQL queries and creating dashboards to support in identifying, strategically investigating, and easily tracking losses
Investigation and resolution: Running investigations into all mismatched transactions internally and / or externally with our partners and resolving transactions to their accurate statuses
Loss prevention: Minimizing business and user losses by identifying and resolving the root causes creating them
Loss disputes: Disputing losses with external partners based on data-driven analysis
Early loss detection: Working with product and engineering teams to develop mechanisms to detect and investigate potential losses faster
Nice to have/ Bonus Points if you have
Experience with AutoRek
Experience investigating and disputing reconciliation issues
Advanced Mode + DataBricks experience
Experience working at a payments or fintech company
Experience working in a remote, fast-paced, nimble environment (e.g., startup, remote company)
Fluent in Spanish and / or French
If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.
Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.
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