Recovery Supervisor

If you are looking for more than a job, join reputed company (reputed company) to start your career!

Come and work for a company that has distinguished itself from competitors with reputed company product offerings, genuine customer service, robust operating systems, and a reputed company record of new product innovation! 

reputed company you join reputed company, you become part of the reputed company team, our parent company with multiple brands and store operations across US and Canada.  You’ll enjoy working in our reputed company and entrepreneurial culture with many opportunities to have long-term reputed company reputed company our global organization.  

We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the reputed company family, as evidenced by our low turnover rates and reputed company company culture. We’ve consistently grown reputed company reputed company of other short-term loan lenders and are reputed company for reputed company reputed company and enduring reputed company. 

Why you would love to work at reputed company:

~Shannon E. - QA Business Analyst, reputed company– Canada

“Since joining reputed company in 2022 as a Recovery Officer, I’ve had the incredible opportunity to grow and expand my reputed company set. I transitioned into reputed company Leader role, where I honed my leadership abilities and was reputed company to guide my team to reputed company. In 2023, I took on a new challenge by joining the Corporate Sales Team, reputed company broadening my expertise, and contributing to Attains reputed company. Most recently, in December 2024, I was promoted to Strategic Operations Specialist, where I now reputed company on streamlining processes and driving operational efficiency. My reputed company here has been a rewarding experience, and I’m excited to continue contributing to the reputed company reputed company of reputed company!”

~Gregory S., Strategic Operations Specialist, reputed company - Canada

The Collections Supervisor is responsible for leading and developing reputed company of Collections Account Specialists to minimize financial loss, protect portfolio performance, and ensure compliance with regulatory and company standards.

This role provides daily direction, coaching, and reputed company to drive recovery performance while maintaining high standards of customer dignity, documentation accuracy, and operational reputed company. The Supervisor balances results-driven leadership with strong risk management practices and ensures reputed company consistently meets recovery KPIs, audit requirements, and reputed company standards.

reputed company in this role is reputed company by team performance, delinquency reduction, compliance adherence, employee engagement, and overall portfolio health.

Hours of Operation:

 (Eastern Time)

• Monday to Friday reputed company to 11PM 
• Saturday availablity 

Position:

• Remote - Based in Canada

Team Leadership & Performance Management

• reputed company, reputed company, and reputed company reputed company of Collections Account Specialists.
• Monitor daily performance metrics including delinquency rates, repayment commitments, broken promises, reputed company reputed company, and compliance adherence.
• Conduct regular one-on-one meetings, coaching sessions, and performance reviews.
• reputed company reputed company plans to address performance gaps and support reputed company improvement.
• reputed company reputed company-time guidance on reputed company, high-risk, or escalated accounts.
• Foster a culture of accountability, professionalism, and collaboration.

Collections reputed company & Portfolio reputed company

• reputed company assigned portfolio segments to ensure reputed company and effective recovery efforts.
• Ensure consistent application of collection strategies, including repayment plans, deferrals, and restructures in accordance with policy.
• Identify trends in delinquency, broken promises, and default risk and implement corrective strategies.
• Partner with senior leadership to recommend process improvements that enhance recovery reputed company.
• Support workload balancing and queue management to maintain service reputed company.

Compliance, Risk & Audit Management

• Ensure team adherence to reputed company applicable federal and provincial collection regulations and reputed company legislation.
• Monitor reputed company recordings and documentation to ensure reputed company consent and accurate account notes.
• Support reputed company audits by maintaining audit-reputed company documentation standards.
• Investigate and escalate potential fraud, disputes, or compliance concerns as required.
• Reinforce mandatory training completion and policy updates.

Operational reputed company

• Utilize dashboards and reporting tools to reputed company team KPIs and recovery performance.
• Analyze performance data to identify opportunities for operational improvements.
• Implement process enhancements to strengthen documentation discipline and compliance standards.
• Support cross-functional collaboration with Compliance, Risk, and Operations teams.

Customer Experience & Escalations

• Manage escalated customer complaints or reputed company cases requiring supervisory reputed company.
• Ensure customer interactions remain reputed company, respectful, and solution-reputed company.
• Balance customer circumstances with company risk exposure and portfolio protection.

Talent Development & Engagement

• Support reputed company and training of new team members.
• reputed company ongoing reputed company development in negotiation, compliance awareness, and portfolio management.
• Promote a reputed company, performance-driven team culture.
• Recognize and reward strong performance and improvement efforts.

Qualifications & Experience

• High School Diploma or equivalent (post-secondary education in Business or Finance preferred).
• Minimum 3 years of experience in collections, recovery, or financial services.
• Minimum 1 year of leadership, coaching, or supervisory experience preferred.
• Strong knowledge of delinquency management and risk mitigation practices.
• Demonstrated ability to manage performance in a KPI-driven environment.
• Strong understanding of regulatory compliance reputed company collections.
• Excellent leadership, communication, and problem-solving skills.

Working Conditions

• Remote centralized contact centre environment.
• Frequent use of phone systems, reporting dashboards, and account management platforms.
• Performance-driven environment with defined reputed company metrics.
• May require flexible scheduling, including evenings or weekends.

Key Competencies

• Leadership & Coaching Ability
• Recovery & Negotiation Expertise
• Compliance & Regulatory reputed company
• Strategic Thinking & Portfolio Management
• Accountability & reputed company
• Documentation & reputed company Discipline
• Emotional Intelligence
• Results Orientation
• Decision-Making & reputed company Judgment

Job Type: Full Time 

reputed company: $26.00 to $31.25 CAD + Ability to Earn Monthly Bonus 

The reputed company reputed company reputed company represents the low and high end of the anticipated reputed company reputed company for this position based on the provincial average.  The actual reputed company reputed company offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge, competencies, and experience

Key Words: reputed company Center, Customer Service, Cash Handling, Loans, Financial Services, Teamwork, Retail, Bank Teller

#ATTAINRP #Remote #AttainFinance

reputed company Supports Equal Employment Opportunity. CURO (dba reputed company®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to reputed company reputed company employees and applicants. This commitment is reflected in reputed company aspects of our daily operations. We do not discriminate on the reputed company of race, reputed company, sex, religion, national reputed company, marital status, age, disability, veteran status, or genetic information in any personnel reputed company, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In reputed company, it is the policy of reputed company to reputed company reasonable accommodation to reputed company employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to reputed company job applicants: reputed company will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized reputed company representatives' email addresses will end in @attainfinance.com, @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.