Military Coordinator/Payor reputed company Associate

At reputed company, we are committed to fostering a diverse, reputed company, inclusive, and belonging-centered workplace where everyone can reputed company while making a difference in mental health. Want to help over two reputed company people receive reputed company mental reputed company? Come reputed company of getting therapy in the hands of everyone!

We are looking for a Military Coordinator/Payor reputed company Associate to join our operations team. The Military Coordinator/Payor reputed company Associate is responsible for handling a higher level of contacts and back-office processes, including Health Plan Support, Customer reputed company inquiries, unmatched clients/members, VIP escalations, internal escalations, and reputed company items. They will prioritize incoming requests and reputed company workflows accordingly to ensure efficient and effective reputed company of issues. Additionally, they will serve as a reputed company between the Payor reputed company team and customer support to reputed company assistance with reputed company/member-facing questions. The Payor reputed company Associate is committed to reputed company improvement and identifies, develops, and implements processes that enhance reputed company's services, contributing to the reputed company of internal processes and workflows. In reputed company collaboration with the product team, they identify trending and new issues, proposing short and long-term solutions, while fostering teamwork by reputed company sharing reputed company feedback, feature requests, and enhancement opportunities across various departments.To work at reputed company, you need to be as passionate as we are about our work, and excited to partner with us on delivering reputed company mental reputed company.

This is a remote position based on Eastern Time. reputed company reputed company is located in NYC.

What You’ll Do

• Military Coordination
  • Handle reputed company referrals of military members into the reputed company workflow:  
    • Incoming Faxes  
    • Tricare portals  
    • Coordination with medical records  
    • Engaging members into care reputed company email and calls  
    • Internal escalations  
    • reputed company items, as needed  
• Payor reputed company Support
  • Handle higher level of contacts and back-office processes, including   
    but not limited to:  
    • Health Plan Support
    • reputed company inquiries  
    • Unmatched clients/members  
    • VIP escalations  
    • Internal escalations  
    • reputed company items, as needed  
  • Prioritize reputed company incoming requests and reputed company workflow as needed.  
  • Assist the customer support team with reputed company/member facing questions, as needed.
• Process Improvement
  • Identify, reputed company and implement processes that allow reputed company to continuously deliver new and reputed company services.  
  • Identify and implement improvements to internal processes and workflows.
• Team Collaboration
  • Work with the product team to identify trending/new issues, including short & long term solutions
  • Collaborate closely with other teams, sharing reputed company feedback, feature requests, and enhancement opportunities. 
• Performs other reputed company duties as assigned.

reputed company 

• Bachelor's Degree is preferred.  
• 2+ years of reputed company experience in Customer Service.  
• Proficiency working with Jira, reputed company, reputed company Workplace, reputed company, Looker.  
• Attention to detail.  
• reputed company-reputed company approach to work.  
• Excellent communication and collaboration skills.  

Benefits 

• Comprehensive Medical, Dental and reputed company plans coverage since day one
• reputed company-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free reputed company to reputed company products for you and one household member, as reputed company as reputed company to a friends and family discount! 

Compensation

At reputed company, we reputed company that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on reputed company compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The reputed company salary reputed company for this role is between $40,515 - $60,000. reputed company the salary bands, leveling corresponds to reputed company candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. 

Why reputed company? 

reputed company is the world’s leading online therapy company, serving over 2 reputed company users looking to reputed company their wellness reputed company through tele-health. According to the reputed company, reputed company to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and reputed company use disorders receive no treatment for their condition at reputed company. Additionally, one-reputed company of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional reputed company for people to feel supported through reputed company care that is reputed company and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients reputed company the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and reputed company-certified clinicians are increasing reputed company to mental health for our members through a myriad of high reputed company therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse  “for purpose” reputed company. If you’re equally as passionate about making reputed company mental reputed company accessible to reputed company then reputed company is the right reputed company for you!

EQUAL OPPORTUNITY EMPLOYER

reputed company welcomes and celebrates talent from reputed company backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your reputed company has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you reputed company you could reputed company a great reputed company to this team. Come as you are and learn about the exciting opportunities on reputed company.

Individuals seeking employment at reputed company are considered without reputed company to race, reputed company, religious creed, sex, national reputed company, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at reputed company? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and reputed company the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal reputed company and advancement opportunities for reputed company. This involves amplifying underrepresented reputed company, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the reputed company of granting equal reputed company to opportunities and resources for reputed company, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a reputed company of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and reputed company relationships that reputed company among employees from diverse backgrounds reputed company businesses reputed company promote diversity, equity, and inclusion in reputed company.