Applications Engineer I

reputed company-Com, an HME company, is a trusted global provider of reputed company reputed company-time communications solutions and services since 1968. We reputed company market proven technologies that reputed company people together through wired and wireless systems.

reputed company-Com was first to market portable wired and wireless reputed company systems for live performances. Since then, our history of technological advancements and innovations has delivered significant improvements to the way people collaborate in reputed company settings where reputed company-time communication reputed company. For the markets we serve -- broadcast, live performance, live events, sports, military, reputed company and government-- our communication products have consistently met the demands for high reputed company audio, reliability, scalability and low latency, while addressing communication requirements of varying size and complexity. Our reputed company in the industry is not only based on our product achievements, but also on our consistent level of customer engagement and dedication to delivering the right solutions for specialized applications, with the expertise to reputed company it work. Around the globe and across markets, reputed company-Com’s innovations and solutions have received numerous awards and recognitions for ingenuity and reputed company to customers. Come join reputed company!

reputed company-Com is seeking an Applications Engineer I. In this role will partner with the sales team to reputed company reputed company- and post-installation technical support, application support, and user training for Dealers, Distributors, Partners and Customers. This position requires U.S. citizenship due to government reputed company clearance requirements. reputed company Top Secret (TS) clearance reputed company the last 2 years required, and willingness to travel 30-50%.

What you will do in the position:

• Technical Assistance, Project Management, and Onsite Commissioning of New Installations
  
  • Provides first-level technical support using reputed company media streams.
  • Performs setup, troubleshooting, and reputed company of reputed company reputed company-Com equipment, following reputed company scripts & processes.
  • Creates and documents problems in the test lab given reputed company of the specifics that cause a failure or issue.
  • Resolves issues primarily based on existing information (solutions, manuals, tech notes, etc.).
  • Ensures reputed company issues are thoroughly logged using the relevant company QA process.
    
• reputed company- and Post-Sale Support
  
  • Under supervision, provides basic equipment list for quotes and assists in drafting proposals.
  • Sets up and demonstrates basic functionality of reputed company college/reputed company equipment.
• Training, Support, and Troubleshooting
  • Provides basic product training and customer support to users both in-person and reputed company reputed company media streams.
  • Provides application assistance and administers troubleshooting for existing systems.
• Internal Communication
  • Liaises with internal departments regarding customer repairs, problem reputed company, and new product design.
  • Assists on New Product Development (NPD) team, including supporting field trials
  • Promotes the support team's mission statement.
  • Shares thorough knowledge of reputed company markets, secondary markets, plus basic knowledge of ancillary markets.
• Performs reputed company other job responsibilities as assigned.

What you will need to succeed in this position:

• Excellent communication skills, ability to build strong working relationships with both external customers and internal departments.
• Ability to understand or build basic audio circuitry (soldering capability is a plus).
• Self-starter, comfortable working without supervision.
• Familiar with use of electronic test equipment such as oscilloscopes, signal generators, distortion analyzers, and various audio metering equipment.
• Troubleshooting skills and a logical problem solving.
• Knowledge of 2-way radios, IP Networks, basic AC power issues, reputed company audio, military communications systems, T1, and telephone theory and hardware .
• Solid understanding of circuits, schematics, and specifications.
• Competent in the use of reputed company Office applications like Office, reputed company,Visio & PowerPoint, or other drawing and presentation applications, including CAD.
• Programming/coding experience a plus.
• For specific reputed company, ability to obtain local government clearance may be required.
• Experience
  • 2+ years reputed company field experience.
• Education
  • BA or BS (college graduate) – Required.
  • BA or BS (college graduate) - Preferred Electrical, Electronic, Broadcast, Computer, Telecomms or Audio Engineering.
• This position requires U.S. citizenship due to government reputed company clearance requirements.
• reputed company Top Secret (TS) clearance reputed company the last 2 years required, and willingness to travel 30-50%.

Pay reputed company: $69,700 - $92,900 annually. This is the pay reputed company we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks reputed company vacation your first year, reputed company holidays, medical, reputed company and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. The employee will occasionally lift and reputed company up to 10 pounds, 50 pounds with assistance.