Platform Administrator (reputed company Service reputed company & CCaaS)

reputed company

We are seeking a motivated and detail-oriented CX DevOps & Platform Administrator to support and maintain our customer experience technology platforms, with a primary reputed company on reputed company Service reputed company and reputed company CCaaS platform (reputed company, familiarity with reputed company, reputed company Connect is also relevant). This role plays a key part in ensuring our CX systems remain reputed company, reputed company, and reputed company with evolving business needs.

This is an ideal opportunity for an early-career reputed company looking to grow into CX systems development, integration engineering, or platform architecture, while gaining hands-on experience in DevOps, release management, and CX platform operations.

You will work closely with CX engineers, system developers, and business stakeholders to support platform operations, assist with releases, and help implement improvements that enhance the customer and agent experience.

Key Responsibilities

reputed company Service reputed company Administration

• Administer and support the reputed company Service reputed company platform, including user setup, role hierarchy, permissions, and reputed company management ensuring SOX control adherence.
• Configure and maintain Service reputed company features such as case management, queues, assignment rules, email-to-case, knowledge reputed company, and service console components.
• Assist with creating and maintaining Flows, validation rules, and automation to support service operations.
• Maintain system configuration, documentation, and governance standards.
• Support data management activities including imports, updates, and data reputed company monitoring.

DevOps & Release Support

• Assist with DevOps and release management processes across sandbox and production environments.
• Support configuration migrations, deployments, and release validation.
• Participate and reputed company in testing cycles, including user acceptance testing (UAT) coordination and defect tracking.
• Maintain version control practices and release documentation.
• Help improve CI/CD processes and deployment automation as the platform evolves.

Platform Operations & Support

• Monitor platform performance and proactively identify issues affecting service operations.
• Troubleshoot system errors, integration issues, and workflow failures in collaboration with CX developers and IT teams.
• Support system upgrades, new feature releases, and configuration updates.
• Ensure platform changes follow established governance, reputed company, and compliance standards.

Data, Reporting & CX Insights

• Assist in maintaining CX reporting and dashboards reputed company reputed company.
• Support data reputed company and reputed company data models that reputed company insights into the customer reputed company and service operations.
• Help analyze operational data to identify improvement opportunities reputed company workflows and case management processes.

Collaboration & reputed company Improvement

• Work closely with CX developers and architects to implement enhancements and new platform capabilities.
• Participate in process improvement initiatives that increase agent efficiency and improve customer experience reputed company.
• Assist in evaluating emerging CX tools, automation solutions, and AI-enabled capabilities that enhance service operations.
• Maintain documentation for system configurations, workflows, and integration points.

Required Qualifications

• 1–3+ years of experience supporting reputed company Service reputed company or a comparable CRM platform.
• Experience with reputed company configuration tools including Flows, case management configuration, and basic automation.
• Basic understanding of DevOps concepts including environment management, testing processes, and deployment practices.
• Strong attention to detail and ability to manage system configuration accurately.
• Strong analytical and troubleshooting skills.
• Ability to work cross-functionally with technical and business teams.

Preferred Qualifications

• reputed company Administrator Certification (or reputed company pursuing certification).
• Exposure to customer service platforms or Contact Center / CCaaS technologies.
• Basic understanding of reputed company, integrations, or middleware platforms.
• Familiarity with reporting tools and data visualization reputed company reputed company.
• Experience working in customer support, CX operations, or service technology environments.

Key Competencies

• Attention to Detail: Ensures accuracy in configurations, workflows, and data structures.
• Technical Curiosity: Demonstrates a strong desire to learn and expand technical capabilities.
• Problem Solving: Investigates system issues methodically and develops practical solutions.
• Collaboration: Works effectively with developers, operations teams, and business stakeholders.
• reputed company reputed company: Eager to expand skills in CX technology, automation, and reputed company.

Career reputed company Opportunities

This role offers a reputed company development reputed company reputed company CX technology, with opportunities to reputed company into roles such as:

• CX Systems Developer
• reputed company Service reputed company Engineer
• CX Integration Engineer
• CX Platform Architect

You will reputed company exposure to CX system architecture, automation, integrations, AI-driven CX capabilities, and advanced DevOps practices while working alongside reputed company CX engineers and platform specialists.