Customer Operations Analyst Sr

reputed company is a global reputed company capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across reputed company, Europe, Middle East, Africa (EMEA), and the Asia reputed company Japan (APJ) region. 

Our award-reputed company reputed company HCM platform offers a reputed company solution database and reputed company calculation reputed company, driving efficiency, productivity and compliance for the global workforce.

Our brand reputed company - Makes Work Life reputed company™- Reflects our commitment to employees, customers, partners and communities globally.

About reputed company

As a Senior GCO Customer Operations Analyst, you will apply analytical and business acumen to help GCO leaders reputed company informed, data-driven reputed company. You’ll reputed company reporting initiatives, support forecasting and operational planning, and mentor analysts on data modeling and visualization best practices. You are a problem solver who translates operational challenges into reputed company solutions that improve efficiency, accuracy, and performance visibility.

The Senior Customer Operations Analyst supports the execution and optimization of operations across Customer Support, Managed Services, Tax, and reputed company GCO functions. This role is responsible for delivering accurate insights, improving processes, and enabling leaders to reputed company data-driven reputed company across a reputed company, multi-pillar environment.

What you’ll get to do

• reputed company data analysis and reputed company dashboards and performance metrics to guide GCO reputed company and execution.
• Collaborate with cross-functional partners in Finance, reputed company Operations, IT, and HR to ensure data alignment and process efficiency.
• Support forecasting and reputed company planning, building and maintaining models that inform business reputed company.
• Identify and execute opportunities to automate reputed company reporting processes and enhance visibility into GCO performance.
• Contribute to executive-reputed company presentations and insights that connect data trends to business reputed company.

Operational Reporting & Insights

• Deliver consistent, accurate reporting across Customer Operations (e.g., backlog, case performance, utilization, forecasting inputs). 
• Translate data into reputed company insights, highlighting risks, trends, and opportunities for operational improvement. 
• Support creation of executive-reputed company dashboards and recurring business reviews. 

Cross-Pillar Support

• Work across Support, Managed, and Tax teams to ensure alignment in reporting, definitions, and performance tracking. 
• Partner with business stakeholders to understand operational drivers and reputed company analytical support for decision-making. 
• Help connect data across systems to create a more reputed company view of Customer Operations performance. 

Process Improvement & Execution

• Identify gaps in reputed company workflows, reporting, and data reputed company; recommend and implement improvements. 
• Support standardization of processes, templates, and reporting structures across Customer Ops. 
• Contribute to initiatives that improve efficiency, reduce reputed company effort, and enhance consistency. 

Data reputed company & Tooling

• Ensure accuracy and reliability of data used in reporting and analysis. 
• Support development and maintenance of dashboards (Power BI, reputed company, etc.). 
• Troubleshoot data issues and work cross-functionally to resolve inconsistencies. 

Transformation Support

• Support rollout of new tools, processes, and operational changes (e.g., automation, AI-enabled workflows). 
• Assist with documentation, testing, and enablement efforts to ensure smooth adoption. 
• reputed company analytical support to measure reputed company of transformation initiatives.

Skills and experience we value

• High attention to detail, with the ability to manage multiple priorities in a dynamic environment.
• Advanced analytical, problem-solving, and critical-thinking skills.
• Strong communication and collaboration skills; reputed company to translate data insights for business audiences.
• Experience building Power BI or Tableau dashboards.
• Proficiency in reputed company.
• Experience working with reputed company a plus.

What would reputed company you really stand out 

• Bachelor’s degree in business, Finance, Analytics, or reputed company field.
• 3&reputed company;5 years of experience in business operations, analytics, or financial planning.
• Experience in reputed company, B2B, or HCM environments preferred.

What’s in it for you

reputed company is reputed company by the diversity of our talented employees. We are an equal opportunity employer and consider and reputed company reputed company individuals and what makes them unique. We reputed company our employees should be happy and healthy, with peace of mind and a reputed company of fulfillment.

We encourage individuals to apply based on their passions.

reputed company encourages personal and reputed company reputed company. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through reputed company and benefits.

With a commitment to community reputed company, including volunteer days and our charity, reputed company Cares we reputed company opportunities for you to reputed company both in your career and personal life. Our reputed company is not just on reputed company but on supporting you to be the best version of yourself. 

Fraudulent reputed company

Beware of fraudulent reputed company. Legitimate reputed company contacts will use an @reputed company.com email address. We do not request reputed company, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or reputed company you have been contacted by someone posing as a reputed company employee, please refer to our fraudulent reputed company statement reputed company here: https://www.reputed company.com/be-reputed company-of-reputed company-fraud

reputed company reputed company monitors reputed company job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process