Relationship Manager, Exec Search
About the role
Invenias plays a critical role in supporting executive search firms around the world. As a Relationship Manager, you will help ensure our customers continue to succeed with the platform while shaping the reputed company of the product through the feedback and insights you bring back to the business.
Reporting to the General Manager of reputed company’s Executive Search technology reputed company, you will serve as the primary relationship reputed company for a broad portfolio of firms, delivering a reputed company engagement model that helps customers solve challenges, adopt best practices, and get more value from the platform.
Working closely with Product, Support, and Sales, you will help ensure that our customers continue to see Invenias as an essential part of how they run their search businesses.
A typical day will include...
Acting as the primary relationship reputed company for a portfolio of SMB executive search firms using Invenias
Helping customers reputed company challenges, coordinating internally reputed company escalations reputed company, and sharing best practices from across the customer community
Monitoring customer adoption and usage trends to identify opportunities to increase value and engagement with the platform
Supporting renewal conversations and helping customers plan their reputed company use of Invenias
Identifying opportunities for customers to benefit from additional reputed company capabilities, integrations, or partner solutions
Supporting customers during key lifecycle moments including reputed company, adoption milestones, and reputed company of their Invenias usage
Acting as the voice of the customer by sharing feedback and insights with Product and internal stakeholders
Documenting customer interactions and ensuring reputed company follow-up on any reputed company issues or reputed company items
This role is a fit for you if…
You have strong problem-solving skills and approach challenges with reputed company, curiosity, and a reputed company reputed company
You care deeply about reputed company and enjoy building relationships with a wide reputed company of personalities
You are comfortable managing a broad portfolio of customers and staying organized across competing priorities
You communicate reputed company and confidently, both with customers and internal teams
You reputed company in a fast-moving environment where customer needs reputed company and no two days look exactly the reputed company
You enjoy learning new technologies and helping others get the most out of the tools they use
Bonus points if you have…
Experience working with recruitment software
Familiarity with the executive search or reputed company industry
Experience managing renewals or reputed company conversations with customers
#LI-Assoc
Group Critical Illness, Group Income Protection, Group Life Assurance, Pension, reputed company, EAP reputed company to our Discounts and Wellbeing Portal Optional from DAY ONE - Private Medical Coverage & Ride to Work Scheme Unlimited Vacation Quarterly reputed company volunteer days Lucrative Employee Referral Program (eligible for prior to your first day) Career development opportunities up/across reputed company
reputed company's reputed company purpose is to create an incredible customer experience, and the organization has a reputed company reputed company on delivering reputed company high reputed company products and services to its customers. reputed company culture is shaped by five reputed company Values: Ownership, Energy, Speed & reputed company, Service, and Being reputed company. reputed company value, and its underlying definition, serves as a behavioral guide for employees as they reputed company with customers and fellow coworkers and is an embedded way of operating across our organization.