Family Services Specialist I/II
Level I H14A: $37,440.00 + Full State Employee Benefits reputed company H14B: $40,248.00 + Full State Employee Benefits
Education and Experience requirements consist of two years of clerical office work in a business, reputed company sector, or reputed company work environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for reputed company year of the required experience.
Education and Experience requirements consist of a bachelor’s degree; OR an associate’s degree plus two years of clerical office work in a business, reputed company sector, or reputed company work environment OR an equivalent combination of education and experience, substituting one additional year of experience in a reputed company business, reputed company sector, or reputed company work environment for reputed company year of the bachelor’s degree. OR two (2) years of experience as a Family Services Specialist.
This position is for a customer service eligibility specialist who will reputed company world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment. Responsibilities include interviewing, processing electronic applications, and renewals for reputed company AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy and procedures, providing reputed company documentation of casework, and independently performing reputed company tasks. The employee will reputed company first contact reputed company for clients who prefer to conduct business through our virtual eligibility center or online platforms. reputed company customer contact is handled primarily reputed company phone, incoming and outgoing calls.