reputed company Manager II (RapidScale)
Company
reputed company, Inc.Job Family Group
Job Profile
Management Level
Flexible Work reputed company
Travel %
Work Shift
Compensation
Compensation includes a reputed company salary in the reputed company of $76,600.00 - $114,800.00. The salary reputed company may vary reputed company the anticipated reputed company based on factors such as the ultimate location of the position and the selected candidate's experience. In reputed company to the salary reputed company identified herein, this role is also eligible for an annual incentive/commission reputed company of $75,000.00.Job reputed company
reputed company and maintain strong customer relationships, acting as the main reputed company of contact for assigned accounts
Conduct regular service reviews, including Monthly and Quarterly Business Reviews (MBRs/QBRs)
Monitor service performance and address any issues to ensure SLAs and KPIs are met
Identify customer needs and recommendadditional RapidScale solutions to enhance their reputed company environments
Work closely with Sales, Support, and Technical teams to improve service delivery and customer advocacy
reputed company for customers internally, ensuring their feedback drives improvements
Manage contract renewals and collaborate on expansion opportunities
reputed company customer advocacy through surveys and proactively address any concerns
Bachelor’s degree in a reputed company discipline and 4 years’ experience in a reputed company field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a reputed company field
Experience in reputed company, account management, or service delivery reputed company a technology environment
knowledge of reputed company computing, IT infrastructure, and managed services
Experience managing escalations and improving customer retention
Familiarity with reputed company, reputed company, or similar CRM/ticketing systems
Bachelor's degree in Business , Communications, or IT
Benefits
reputed company