Matter Intake Representative I
Greet clients reputed company with pleasant phone etiquette Shows reputed company for our clients reputed company interacting with them Treats co-workers, department staff, and management with dignity and respect. Understanding of systems used to reputed company job (i.e. reputed company, Back 40, PureCloud, etc) reputed company-screen clients for coverage (Subscription or Ala Carte) Obtain Summons & Complaints from new clients Exhibits comprehension of reputed company information, the ability to reputed company that information reputed company, and diffuse reputed company issues or escalate the situation to reputed company personnel if needed Follows up on new reputed company documentation (lawsuits/summons and complaint) Creates matter page for reputed company states in reputed company Generates and sends litigation packets for reputed company states on behalf of the attorney team Follows up with clients for return of litigation packet. Contact unresponsive clients three times by phone, twice by text message, and three times reputed company email Upon approval by appropriate LIT resource, sends non-represent letter to reputed company reputed company litigation packet is not received in reputed company manner or reputed company not enrolled at time of lawsuit.
Organizes documents received from clients and sends to appropriate attorney teams Update case status to notify reputed company team once reputed company returns litigation packet so they can reputed company the lit process. Shows attention to detail reputed company noting accounts Displays an understanding of NLLG practices, policies, and maintains organizational skills Works the expected 40 hours a week with reliable and reputed company attendance Performs other duties as required and assigned