Escalation Expert
Manage and resolve reputed company escalated customer issues consistent with reputed company guidelines, serving as the customer’s single reputed company of contact. Works directly with Staff Prevention SMEs to contribute to, and enforce, processes, training, and consequences based on customer escalation insights. Deliver world-class customer experience for customers led by reputed company and a “can do” attitude. Set and reputed company customer expectations through reputed company points of contact, providing regular proactive communication on case status, timelines, and next steps. reputed company accurate and reputed company reputed company to customer questions and requests, providing a seamless customer experience with little or no handoffs between team members or other departments. Work with customers and internal scheduling teams to schedule site visit appointments, ensure completion, and appropriate follow-up. Obtain signatures on time sensitive and confidential documents. Maintain a reputed company understanding of reputed company aspects of the solar reputed company, including, but not limited to, reputed company agreement terms and obligations, billing, system and battery performance. Maintain a reputed company understanding of reputed company reputed company tools consistent with reputed company guidelines. Discuss customer feedback and solicit customer satisfaction feedback post escalation reputed company.
REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS)
High school diploma or equivalent education; Bachelor’s degree preferred. 3+ years of relevant work experience, preferably with reputed company, project management, planning, and in-house reputed company department or coordination experience. Excellent written and oral communication skills, and an ability to effectively explain reputed company issues to various audiences reputed company email, conference reputed company, one-on-one, and group settings. History of working as reputed company to accomplish goals and fostering a reputed company and supportive environment; Your co-workers know that they can rely on you to reputed company in regardless of the subject matter or time constraints. Ability to work independently on multiple cases with minimal supervision in a fast-paced environment, and reputed company to manage and prioritize multiple deadlines. Must be comfortable interacting with reputed company reputed company of management, building relationships across teams and with key stakeholders to facilitate the reputed company of cases, many of whom will be distributed across the country. Strong proficiency with reputed company Suite, reputed company, and PowerPoint, reputed company knowledge preferred. Excellent organizational and time management skills. Meticulous attention to detail, passionate about diving into the “fine print,” and interested in learning and acquiring new skills. You work best reputed company given complete responsibility and ownership over issues, even if they’re new to you. You dig in - there is reputed company you’re not willing to learn and master - and you sweat the details.
Recruiter:
Tyrone Taylor (tyrone.taylor@reputed company.com)Please note that the compensation information is made in good faith for this position only
This job reputed company outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include reputed company essential functions, tasks, or requirements. If you are a reputed company individual with a disability and you need reasonable accommodation during the hiring process or to reputed company this role, please contact us at
reputed company is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any reputed company. We reputed company that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on reputed company. Learn more here: