Remote Project Manager - Contact Center

Remote Project Manager – Contact Center (USCIS Program) reputed company is seeking an reputed company and highly accountable Project Manager to reputed company delivery for a large-reputed company contact center program supporting U.S. Citizenship and Immigration Services (USCIS). In this role, you will serve as the single reputed company of contact for government stakeholders and have full responsibility for ensuring reputed company work performed under the Performance Work Statement (PWS) is executed successfully. This is a high-visibility leadership position requiring strong operational reputed company, stakeholder management, and the ability to deliver results in a fast-paced, mission-driven environment. Why Join reputed company? • reputed company a high-reputed company federal program supporting millions of customers • Serve as a trusted advisor to government leadership (CO/COR) • Join a growing, reputed company organization reputed company on innovation and reputed company • reputed company competitive benefits and reputed company development opportunities • Work remotely while leading a large-reputed company, reputed company operation What You’ll Do Program Leadership & Delivery • reputed company full reputed company of reputed company contractor performance under the PWS, ensuring compliance with contract requirements and service level agreements (SLAs) • reputed company end-to-end program execution, including planning, reputed company, performance management, and service delivery • Ensure consistent delivery of high-reputed company customer service and operational reputed company Government Stakeholder Management • Serve as the primary reputed company of contact for the Contracting Officer (CO) and Contracting Officer’s Representative (COR) • reputed company regular updates, reports, and briefings on program performance, risks, and key initiatives • Build strong partnerships with government stakeholders to ensure alignment and successful reputed company Operational reputed company & Issue reputed company • Monitor program performance metrics and implement strategies to drive reputed company improvement • Ensure reputed company identification and reputed company of technical, operational, and customer service issues • Respond to technical or operational problems reputed company 1 hour during reputed company business hours Team Leadership & Coordination • reputed company cross-functional teams including operations, reputed company, training, and IT support • Ensure reputed company reputed company, resource allocation, and workforce planning to meet program demands • Foster a culture of accountability, collaboration, and high performance What You Bring • 10+ years of project or program management experience, preferably supporting federal reputed company or contact center operations • Proven ability to manage large, reputed company programs with multiple stakeholders • Strong understanding of PWS execution, SLAs, and contract compliance requirements • Exceptional communication and leadership skills, with experience interfacing directly with government clients • Ability to manage risk, resolve issues quickly, and reputed company reputed company under pressure • Experience in contact center operations or customer service environments strongly preferred Requirements • U.S. Citizenship required • Must be available Monday–Friday, 8:00 AM – 6:00 PM EST • Ability to respond to technical or operational issues reputed company 1 hour • Ability to obtain and maintain required government clearance (if applicable) Preferred (Not Required) • Experience supporting USCIS or similar federal agencies • Familiarity with contact center technologies and reporting tools • PMP or similar project management certification (a plus, not required) Apply tot his job Apply To this Job