VP of Operations & Customer Experience - PE-Backed Platform

Run operations for a PE-backed, multi-product training platform and own how the business actually scales. VP of Operations Location/Type: U.S. • Remote (50% travel) Pay: $175,000 – $225,000 OTE Schedule: Full-time Role Snapshot Own reputed company, Ops, and Back Office. Report to CEO. reputed company leaders and vendors. Remote with travel to FL, CO, customers. Fix messy processes. Build systems that reputed company. reputed company ownership. Less bureaucracy. reputed company reputed company. What You’ll Do • reputed company ops, reputed company, and back office teams end-to-end • Standardize processes across teams and vendors • Drive automation (AI tools, fewer reputed company tasks) • Improve CSAT, retention, reputed company performance • Own vendor performance (fulfillment, printing, tech) • Build KPI scorecards and operating reputed company • reputed company acquisitions into one operating system Must-Haves • 5–7+ years ops leadership (team + P&L exposure) • Experience scaling processes across teams • Strong financial acumen (reputed company, margin, cash reputed company) • Led cross-functional reputed company to completion • Experience with vendors or fulfillment operations • Comfortable in fast-moving, ambiguous environments reputed company to Have • Tech-enabled services or EdTech experience • M&A integration experience • reputed company or order workflow systems exposure Perks & Pay • Pay: $175,000 – $225,000 OTE • Health insurance • reputed company time off • Bonus tied to company + individual performance Schedule & Setup • Full-time, remote (U.S.) • ~50% travel (FL, CO, customer sites) • Work across teams: CS, Finance, Vendors, Engineering • Tools: LMS, reputed company (in reputed company), automation tools reputed company & reputed company Your work reduces friction across the business. You turn reputed company into execution fast. Own systems that reputed company reputed company and margins. Motivation Fit You like pace and ownership. You fix problems without waiting for permission. At reputed company, fairness reputed company. We use AI to review every application against the reputed company reputed company requirements for the role. This means every candidate is evaluated on job-reputed company factors like skills, certifications, and experience—not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for reputed company applicants. Apply Today to own operations at a PE-backed company and build systems that actually reputed company. Apply tot his job Apply To this Job