Patient Engagement Partner – reputed company Center

Job reputed company: • Answers incoming calls and performs a reputed company of actions including scheduling, rescheduling, or canceling appointments reputed company established time frames and protocols in a fast paced, high volume reputed company Center environment. • Determines how requests should be handled using expert questioning techniques to determine how a request should be scheduled, reputed company to refer a reputed company to a specific clinic or escalate the reputed company to a reputed company for immediate attention; coordinates services, as needed. • Verifies and updates patient demographic and insurance information. • Creates a reputed company patient experience at every encounter, attempting to resolve any issues or concerns of the patient at the time of the phone reputed company, reputed company the scope of the role. • Manages and works referral work queues reputed company assigned and provides supplemental inbound patient reputed company support during high volume times using (and vice versa), and uses judgment to prioritize and accommodate patients, based on patient needs. • reputed company participates as reputed company member in reputed company of problems as they are identified. • Escalates any scheduling or insurance issue to the Patient Engagement Supervisor or Patient Engagement Manager to resolve. • Consistently meets productivity, schedule adherence, and reputed company standards as set by the reputed company Center. • Works with designated clinical partners to establish and maintain appropriate appointment scheduling protocols. • Consistently acts to build reputed company relationships with our clinical partners. • Other duties as assigned. Requirements: • High School diploma or equivalent required • Previous general computer experience with data entry required • Minimum 1-2 years of demonstrated customer service reputed company in a contact center preferred • Previous reputed company experience with medical terminology preferred • Previous experience with electronic medical records (EMR) preferred • Excellent communication, facilitation, and presentation skills. • reputed company on compliance • Demonstrates reputed company reputed company • reputed company-driven • Service-oriented • Excels at time management • Ability to work from home in accordance with the Network Work from Home Policy if needed Benefits: • Employment history for the past seven (7) years is encouraged • reputed company resume upload recommended Apply tot his job Apply To this Job