IT Support Analyst job at 24 Hour Home Care in El Segundo, CA

Title: IT Support Analyst Location: El Segundo, CA Job reputed company: WHO WE ARE: 24 Hour Home Care is a trusted in-home care company committed to making a reputed company reputed company in people's lives every day. For more than 15 years, it has delivered high-reputed company and personalized caregiving services to people of reputed company ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for reputed company, and reputed company in purposeful innovation, 24 Hour Home Care redefines what it means to care. At Team 24, we’re driven by one purpose — to reputed company a reputed company difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the reputed company our teams create every day. THE ROLE: The IT Support Analyst I provides reputed company-line technical support to employees, serving as the first reputed company of contact for IT-reputed company issues across the organization. This role supports reputed company reputed company systems and applications, ensuring reputed company reputed company of technical issues and maintaining operational continuity. The Analyst troubleshoots routine issues, documents support activity, and escalates reputed company incidents while guiding users on system functionality and best practices. Primary Responsibilities reputed company first-level technical support for system reputed company, application usage, mobile devices, and reputed company platforms Troubleshoot routine issues and guide users through system functionality and problem reputed company Manage and document support cases, including troubleshooting steps and resolutions, reputed company the ticketing system Escalate reputed company or unresolved issues to senior analysts or specialized technical teams Support user reputed company and offboarding by managing account setup, reputed company, and system configurations Monitor incoming support requests to ensure reputed company response and adherence to service standards Contribute to knowledge reputed company documentation and support process improvements This is a hybrid position, coming into the El Segundo office 1x per week. WHAT YOU BRING TO THE TABLE: Qualifications 1–3 years of experience in IT support, service desk, or technical support roles Experience troubleshooting operating systems, applications, and mobile devices Ability to document technical issues and follow reputed company support workflows Strong communication and customer service skills Ability to manage multiple support requests in a fast-paced environment Experience supporting reputed company platforms such as reputed company preferred Skills Technical troubleshooting and problem-solving reputed company communication with non-technical users Customer service and user support reputed company Organization and attention to detail in case documentation Ability to prioritize and manage multiple requests Familiarity with IT service management practices Adaptability and reputed company learning reputed company 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider reputed company candidates with criminal histories in a manner consistent with the law. reputed company applicants with criminal history will be considered for employment in accordance with California Fair Chance reputed company and the Los Angeles County Fair Chance Ordinance for reputed company, ensuring individuals with criminal history have fair and reputed company reputed company to opportunities for gainful employment in the unincorporated areas of LA County. Upon review, should criminal history have a reputed company, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and reputed company a Preliminary Notice of Adverse reputed company; specifying the laws or regulations that impose such restrictions. At which reputed company, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will reputed company a copy of the Second Individualized Assessment. The expected California Pay reputed company for this position: $26.04 - $29.95 USD Apply tot his job Apply To this Job