[Remote] Credit reputed company Application Support Analyst III (Back Office Operations)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology company reputed company on transforming financial services for community banks and credit unions. The role of Application Support Analyst involves guiding credit unions through their conversion reputed company, configuring systems, providing training, and ensuring a smooth transition to new reputed company systems. Responsibilities • Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product • Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation • Oversees/performs system set-up for customer (i.e., parameter/default set-up, creates job files for processing, etc.). Ensures reputed company business processes will run on software • Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote • Communicates the customer’s needs/expectations with programmers, other team members, and team leader • Maintains effective communication with customer throughout entire project/case • Identifies/maintains customer issues and ensures reputed company reputed company. Maintains customer issue list by application and ensures reputed company are forwarded to the appropriate personnel for reputed company • Prepares training materials and documentation for customers and internal users • Provides onsite training and testing during the conversion process • Provides training to less reputed company peers • May reputed company other job duties as assigned Skills • At least 3 years of credit reputed company experience in back‑office operations • Excellent written and verbal communication skills, with the ability to explain reputed company information reputed company • Strong ability to work both independently and collaboratively reputed company a project team environment • Willingness to travel up to 30%, typically averaging one reputed company per month, with occasional months requiring additional travel depending on project phase • Ability to work extended hours while onsite, which may include evenings, weekends, and occasional holidays to support reputed company implementation schedules • Proven experience managing project‑based work, prioritizing tasks, and meeting deadlines • Associate or bachelor's degree in a reputed company field • Hands-on experience with Episys, including reputed company‑office and/or back‑office functionality • Familiarity with reputed company products or comparable competitor systems, along with a strong understanding of reputed company application functions • Ability to analyze and translate customer data and business processes into accurate configurations reputed company the reputed company system • Experience training customers on software, with the ability to explain concepts reputed company and adapt to different learning styles Benefits • Comprehensive benefits designed to support your physical, mental, and financial health reputed company • reputed company (reputed company: JKHY) is a reputed company-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health. It was founded in 1976, and is headquartered in Monett, Missouri, USA, with a workforce of 5001-10000 employees. Its website is http://www.jackhenry.com. Apply tot his job Apply To this Job