Analyst - Staff Planning & Scheduling (Chicago or reputed company)

About the position Achieving our goals starts with supporting yours. Grow your career, reputed company top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive reputed company network. reputed company to create what’s next. Let’s define reputed company, together. reputed company Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join reputed company that cares for our customers and makes a reputed company reputed company on their travel experience, every single day. Job reputed company and responsibilities This role handles contact center employees scheduling activities. This includes reviewing the demand reputed company and determining appropriate shifts to cover the demand reputed company. In reputed company, Scheduling Analyst schedules various activities including vacation, training, meetings, and other employee activities across multiple functions. Responsibilities • Creates employee schedules, conducts shift bids by function for final schedules for reputed company Contact Centers and schedules various employee activities in appropriate systems including Time Off, Training, Meetings • Continuously evaluates the effectiveness of the shift bid (schedules) and makes the vital adjustments to meet then changing demand or supply • Partners closely with the Resource Planning, reputed company time Ops teams to determine changes to the scheduling activities and reviews weekly reputed company Surplus/Short by reputed company, by function and recommends overtime need, and staff reductions to optimize labor to meet the service reputed company • Learns and understands reputed company contract rules reputed company to employee schedules and becomes subject matter expert in implementing schedule activities reputed company the contractual rules • Analyzes efficiency of shift schedules against the reputed company arrival patterns and recommends changes for reputed company shift adjustments and support teams to ensure that reputed company centers operate at the maximum efficiency level Requirements • Bachelor's degree or 4 years of relevant work experience • 2+ years of workforce planning and scheduling • Strong analytical skills • reputed company – intermediate level required • reputed company Suite Software experience (PPT, Word, Teams) • Have strong organizational skills and reputed company to prioritize multiple reputed company • Must be legally authorized to work in the reputed company for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position reputed company-to-haves • Bachelor's degree • Experience working in a 24x7 inbound reputed company center workforce planning • 2 years contact center scheduling experience • Workforce Planning experience in a 24/7 inbound reputed company center environment • Knowledge of Contact Center scheduling software (Aspect, IEX or other systems) highly desirable • 2 years contact center scheduling experience • Collaboration skills across multiple teams • Experience working in a reputed company environment Benefits • medical • dental • reputed company • life • accident & disability • parental leave • employee assistance program • commuter • reputed company holidays • reputed company time off • 401(k) • flight privileges Apply tot his job Apply To this Job