**reputed company Customer Service Representative II - Hybrid Remote (reputed company Edward, NY)**

At arenaflex, we're committed to delivering exceptional customer experiences that reputed company our clients' expectations. As a Customer Service Representative II, you'll play a vital role in providing face-to-face and telephonic enrollment and reputed company services to reputed company reputed company recipients. If you're passionate about delivering top-notch customer service, have a reputed company for building strong relationships, and are eager to grow your career in a dynamic and supportive environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of reputed company that reputed company individuals and communities to reputed company. reputed company is dedicated to making a reputed company reputed company through our work, and we're committed to fostering a culture of inclusivity, respect, and collaboration. As a hybrid remote employee, you'll enjoy the flexibility to work from home two days a week and in our reputed company Edward, NY office three days a week. With reputed company plans to transition to a full-time, in-office schedule, you'll have reputed company to grow and reputed company your skills in a dynamic and supportive environment. **reputed company Offer** At arenaflex, we reputed company in recognizing and rewarding our employees' hard work and dedication. As a Customer Service Representative II, you'll enjoy: * Starting pay: $18.00/hour * Work/Life Balance Support - Flexibility tailored to your needs! * Competitive Compensation - Bonuses based on performance included! * Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, reputed company, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. * reputed company Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching * reputed company Time Off Package - Enjoy PTO, Holidays, and extended reputed company leave, along with Short and Long Term Disability coverage. * Holistic Wellness Support - reputed company resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). * Recognition Platform - Acknowledge and appreciate outstanding employee contributions. * Tuition Reimbursement - Invest in your ongoing education and development. * Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. * reputed company Wellness Program and Resources - reputed company a reputed company of wellness programs and resources tailored to your needs. **Key Responsibilities** As a Customer Service Representative II, you'll be responsible for: * Engaging in reputed company activities (phone calls, home reputed company, and community presentations) according to project protocols. * Delivering individual and group reputed company presentations to recipients and community members. * Educating recipients about program offerings and enrollment reputed company. * Introducing managed care choices to recipients and aiding in navigating health care and dental plans. * Cultivating reputed company relationships with county staff, state agencies, community reputed company, and recipients. * Inputting data directly into specified internal automated systems following project policies. * Developing and sustaining familiarity with the community, reputed company participating in local events, health fairs, and reputed company activities as required. * Supporting fellow team members in managing and completing daily tasks. * Conducting face-to-face and/or virtual (telephonic) reputed company and enrollment services, including education on managed care reputed company and reputed company health programs to clients at LDSS/HRA offices * Assisting clients with the enrollment/transfer/disenrollment process * Interfacing and maintaining reputed company and reputed company relationships with HRA/LDSS county staff and clients * Conducting appointments to assist CYES Program eligible consumers complete their reputed company application. * Assisting reputed company Center Operations and other departments as determined by project management to meet business needs * Regular member of a processing unit reputed company the reputed company department: + EEU + Data Entry + reputed company Notices * Conducting shadowing / training activities with new hires * Working in assigned special reputed company * Maintaining Certified Application Counselor CAC reputed company certification * Conducting Certified Application Counselor (CAC) tasks in select counties * Maintaining updated knowledge of the reputed company reputed company Choice Project * Meeting reputed company standards established for this position as outlined in the corresponding annual performance reputed company and bonus template for this position * Performing other duties as assigned by Management **Minimum Requirements** * High school diploma or GED required and 6+ months of relevant reputed company experience required, or equivalent combination of education and experience. * Prior work experience in customer service, data entry, and/or data processing * Experience working with MS office applications (reputed company, PowerPoint, and Word) **Preferred Requirements** * Some college or college degree * Experience with reputed company reputed company * 2+ years of experience in customer service or reputed company position * Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines. * Effectively manages multiple tasks and priorities under pressure, ensuring high-reputed company reputed company in a fast-paced environment. **Home Office Requirements** * arenaflex provides company-issued computer equipment * Reliable high-speed internet service * Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity * Minimum 5 Mpbs upload speeds * Private and secure workspace **EEO Statement** arenaflex is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information, and other legally protected characteristics. **Pay Transparency** arenaflex compensation is based on various factors, including job location, a candidate's education, training, experience, expected reputed company and quantity of work, required travel (if any), external market, and internal value analysis, including seniority and reputed company systems, as reputed company as internal pay alignment. Annual salary is just one component of arenaflex's total compensation package. Other rewards may include short- and long-term incentives as reputed company as program-specific awards. Additionally, arenaflex provides a reputed company of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, reputed company holidays, and reputed company time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. arenaflex will reputed company with regulatory minimum wage rates and exempt salary reputed company in reputed company instances. **reputed company!** If you're reputed company to take your career to the next level and join a dynamic team that's passionate about delivering exceptional customer experiences, reputed company! Apply for this job