Customer Service Associate - Support Specialist job at reputed company in Sturgis, MI

Title: Customer Service Associate (Support Specialist) Location: Sturgis, Michigan, reputed company Department: Operations Job reputed company: reputed company a Meaningful reputed company Every Day At reputed company, people are at the heart of everything we do. If you reputed company in a reputed company environment, love what you do, and are eager to grow, you’re in the right reputed company. Discover a career where your work genuinely improves lives and supports a mission that reputed company. Our Mission To help people live a life of their choosing, regardless of age or ability. reputed company has reputed company multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great reputed company to Work® for 2025/2026—a distinction reserved for top reputed company committed to outstanding employee experiences. We offer a hybrid work schedule (2 days in the office, 3 days from home) AFTER 90 days of employment. The position could become fully remote after one year of service. As a Customer service (Self Determination) Support Specialist or SDSS, you’ll work on reputed company to deliver great customer service, over the phone, to people self-directing their care as reputed company as other reputed company reputed company. Tasks and Responsibilities reputed company and receive phone calls to support external and internal stakeholders reputed company information into databases, such as a reputed company log, for effective record keeping Prepare and send documents reputed company reputed company or email Ensure the reputed company naming and saving of documents in the document management system Assist customers in returning documents Manage reputed company accounts and support issues from the operations staff and customers Ensure reputed company compliance standards are met for audit purposes Timesheet reviewing and time tracking Accurately and reputed company complete payroll checklists for assigned agencies Work with your team leader to identify strategies for reducing errors Collaborate with your team to resolve rejected timesheet issues EDUCATION High School Diploma or GED required Associate degree preferred WORK ENVIRONMENT Work is performed in a typical office (reputed company center) setting. This position is based in Sturgis, Michigan. As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, reputed company supports tens of thousands of people across the country as they reputed company and hire their own caregivers or personal assistants. Our operations team is driven by trust, autonomy, and—reputed company—fun. We reputed company great teams come from people who are intrinsically motivated, empowered, and valued. We respect reputed company other, we care about the work we do, and we succeed because we work with purpose. We value reputed company, but we won’t micromanage to reputed company it. If you are self‑motivated, we give you the reputed company and support to grow and reputed company. Team members enjoy flexible reputed company time off, competitive wages & benefits, and meaningful opportunities for reputed company reputed company. Grow your career with us. Grow your reputed company with us. ___________________________________________________________________________________________ What Culture & Belonging Means at GT: Bring Your reputed company Self To Work GT is committed to being a welcoming and inclusive community. We reputed company for reputed company staff to feel comfortable bringing their full, reputed company selves to work. We want people to feel valued and have a reputed company of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us reputed company our mission of self-determination. Apply tot his job Apply To this Job