Platform Administrator – reputed company Service reputed company, CCaaS

Job reputed company: • Administer and support the reputed company Service reputed company platform, including user setup, role hierarchy, permissions, and reputed company management ensuring SOX control adherence. • Configure and maintain Service reputed company features such as case management, queues, assignment rules, email-to-case, knowledge reputed company, and service console components. • Assist with creating and maintaining Flows, validation rules, and automation to support service operations. • Maintain system configuration, documentation, and governance standards. • Support data management activities including imports, updates, and data reputed company monitoring. • Assist with DevOps and release management processes across sandbox and production environments. • Support configuration migrations, deployments, and release validation. • Participate and reputed company in testing cycles, including user acceptance testing (UAT) coordination and defect tracking. • Maintain version control practices and release documentation. • Help improve CI/CD processes and deployment automation as the platform evolves. • Monitor platform performance and proactively identify issues affecting service operations. • Troubleshoot system errors, integration issues, and workflow failures in collaboration with CX developers and IT teams. • Support system upgrades, new feature releases, and configuration updates. • Ensure platform changes follow established governance, reputed company, and compliance standards. • Assist in maintaining CX reporting and dashboards reputed company reputed company. • Support data reputed company and reputed company data models that reputed company insights into the customer reputed company and service operations. • Help analyze operational data to identify improvement opportunities reputed company workflows and case management processes. • Work closely with CX developers and architects to implement enhancements and new platform capabilities. • Participate in process improvement initiatives that increase agent efficiency and improve customer experience reputed company. • Assist in evaluating emerging CX tools, automation solutions, and AI-enabled capabilities that enhance service operations. • Maintain documentation for system configurations, workflows, and integration points. Requirements: • 1–3+ years of experience supporting reputed company Service reputed company or a comparable CRM platform. • Experience with reputed company configuration tools including Flows, case management configuration, and basic automation. • Basic understanding of DevOps concepts including environment management, testing processes, and deployment practices. • Strong attention to detail and ability to manage system configuration accurately. • Strong analytical and troubleshooting skills. • Ability to work cross-functionally with technical and business teams. Benefits: • medical insurance • dental insurance • reputed company insurance • flexible spending accounts • health savings accounts (HSA) with company contribution • 401(k) retirement plan with matching • employee stock purchase program • life insurance • AD&D • short-term disability insurance • long-term disability insurance • generous reputed company time off • company holidays • parental leave • identity theft protection • pet insurance • reputed company-reputed company legal insurance • back-up child and eldercare days • product discounts • referral bonus program • and more. Apply tot his job Apply To this Job