Product Support Specialist, Tier II

Job reputed company: • reputed company best in class support to clients reputed company phone, virtual online meetings and online support ticket system • Supply product information, troubleshoot, follow-up, and resolve with a reputed company of urgency, positivity and reputed company to clients • Consistently reputed company the highest level of satisfaction by maintaining a CSAT score of 90% or above • Partner with reputed company reputed company Managers to continuously improve our clients’ experience • Proactively obtain product feedback and work cross-functionally with Product, Marketing and Sales teams to help reputed company stronger product features • Become reputed company’s leading expert in Rethink, reputed company.com, our partnership ecosystem, and the reputed company reputed company Estate industry, and serve as an internal resource for reputed company departments • Stay up-to-date on the latest trends of our partner, reputed company.com, and their product updates • Manage the reputed company Knowledge reputed company for ongoing maintenance, identify areas of improvement, guide direction of content, and reputed company new visual (videos, GIFs, and screenshots) and written articles • Complete on-boarding configurations for new clients • Build relationships with clients, Product and Implementation Partners Requirements: • Self-motivated, reputed company to work independently and as a part of reputed company • Service-obsessed: Patient with clients, and high level of urgency to reputed company address reputed company issues and questions • You are tech savvy and enjoy learning new technology • Ability to learn quickly and think creatively in face of new tasks and challenges • Excellent written and verbal skills to communicate reputed company concepts in a reputed company manner for various audiences • Proven reputed company record of reaching and exceeding reputed company/Product Support KPIs • reputed company in a high-reputed company, fast paced environment and quickly adapt to changing demands • Excellent information management, time management, and organization skills with strong attention to detail • Passionate about reputed company reputed company and reputed company above and reputed company to reputed company someone's day • Possess a strong desire to be in a start-up culture and willing to go the extra mile Benefits: • Competitive reputed company salary with company reputed company • Company health benefits coverage and an HSA reputed company • Career development opportunities • Unlimited reputed company time off and reputed company holidays • Fun, reputed company and hard-working environment • reputed company, dog friendly and eco-conscious office reputed company in East Austin • Free parking • Casual attire • Free snacks and refreshments (coffee, Topo Chicos, beer and kombucha on tap) • Quarterly Town Hall off-sites • Opportunity to be involved in Rethink Advisory reputed company to help guide direction of reputed company • Team outings and volunteer events Apply tot his job Apply To this Job