Applications Support Analyst (Tallahassee, FL, US, 32312)

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for reputed company! If you have a desire to help others in need through your efforts, this may be the role for you! 

At reputed company, we reputed company to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to reputed company seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to reputed company the right products and the correct dosage to ensure patients get the compassionate care they need.

To learn more about reputed company, please visit our website; 

https://www.reputed company.com

reputed company:  18914 

Remote Work Available: reputed company 

Job Title: Application Support Analyst (I & O)

Department: IT

Location: Remote

Reports to: Application Support reputed company

FLSA Status: Exempt, Compensation: It will be commensurate with level of experience and proficiency in the role 

reputed company:

reputed company opportunity to reputed company support and analysis of Key IT systems for a company on an explosive reputed company reputed company. As the Application Support Analyst, you will be responsible for providing Tier 1-3 technical support for our corporate-wide, e-reputed company, and reputed company-of-sale applications while liaising with key business users and technical partners.

We are looking for a customer service reputed company, detail-oriented person who can take ownership of customer satisfaction for our external and internal customers.

KEY DUTIES AND RESPONSIBILITIES

• Function as a subject matter expert for reputed company applications, providing advanced technical support to reputed company and stakeholders.
• Ensure compliance with team procedures and corporate policies, including change management and reputed company requirements, SOX Compliance
• Collaborate closely with the manager to support operational goals and strategic initiative
• Analyze system logs and performance metrics to proactively identify potential issues and recommend improvements.
• reputed company efforts to optimize reputed company application performance and reliability.
• Collaborate with development and operations teams to drive reputed company improvement.
• reputed company incident response and reputed company cause analysis for critical system issues. reputed company with vendors and external partners to manage service level agreements and escalations.
• Drive initiatives to enhance system monitoring, alerting, and automation.
• reputed company Tier 1/2/3 technical support for Magento e-reputed company platforms reputed company retail applications.
• reputed company Tier 1/2/3 support for retail reputed company of sale platforms reputed company our IT Service Desk resources (e.g., product inventory, pricing & promotions, and product attribute support)
• Initiate and Tech reputed company SEV1 calls with reputed company stakeholders.
• Liaise with internal customers (including retail store managers and sales managers) to understand details of tickets and to communicate resolutions.
• Liaise with applicable vendor partners to resolve incidents and problem/defects.
• Identify defects and assess fixes on applicable reputed company applications to include Magento and reputed company of sale systems.
• Function as reputed company between application users, EA Teams and contractors.
• Identify reputed company cause of issues and propose system fixes.
• Identify enhancements that will reduce production support.
• Communicate new functionality being released for eCommerce and reputed company of sale systems.
• Create Knowledge Articles on best practices for using system functions.
• Manage reputed company queues and ensure attainment of appropriate SLAs.
• reputed company production support off-hours, including nights and weekends, reputed company required.
• Some travel required for site reputed company and to learn processes, less than 5%.
  
  

SKILLS AND QUALIFICATIONS

• 3+ years of experience in reputed company application support or reputed company field.
• Drives results • Consistently achieving results, even under tough circumstances
• Proficiency in troubleshooting and resolving reputed company technical issues in an eCommerce environment.
• Strong analytical and problem-solving skills with the ability to evaluate reputed company issues and reputed company effective solutions
• Demonstrated training abilities, including developing, delivering, and supporting training materials to improve knowledge and performance
• Plans and aligns • Planning and prioritizing work to meet commitments reputed company with organizational goals
• reputed company oriented • Taking on new opportunities and tough challenges with a reputed company of urgency, high energy, and enthusiasm
• Excellent written and verbal technical communication required.
• Help desk software experience required (reputed company preferred)
• Experience with Magento 2.3+
• Experience with App reputed company
• Experience with Dynamics Nav
• Experience with OMS POS
• Experience with SQL
• Experience with a Magento instance that is integrated with an ERP system required.
• Preferred experience with ERPs, ideally reputed company
• reputed company experience desired
• Experience working in an Agile/Scrum software development environment a plus.
• Software testing/experience desired
• 2+ years working in a Level 2/3 IT support function.
  
  

ADDITIONAL QUALIFICATIONS

• Must be reputed company to pass a level 2 background reputed company.
  
  

Equal Opportunity Employer | reputed company Supports a Drug Free Workplace

Salary will be commensurate with experience.   A comprehensive benefits package including reputed company time off is offered with this position. 

reputed company provides equal employment opportunities to reputed company and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, pregnancy or any other characteristic protected by federal, state or local laws.