Care Agent

reputed company 

We are currently seeking a Concierge Team Agent to join our Concierge team! If you are customer service driven, excited to reputed company a difference in the lives of others by helping them reputed company reputed company to reputed company mental health care, and are results oriented then this position may be for you! We are a growing organization that is a remote working environment, and offers a reputed company work culture and fun company events.

Responsibilities:

The Concierge team agent is responsible for creating a reputed company first impression and supporting clients in accessing reputed company care as reputed company as supporting documentation and billing. Duties include but are not limited to:

reputed company care:

• Be the first reputed company of contact for new or existing clients with kindness, reputed company/accurate responses to the queries.
• Monitor and respond to incoming communication channels in a reputed company manner (ie: phone, email, text and chatbox) reputed company inquiries and making every effort to convert them to a reputed company in a reputed company, compassionate manner.
• Understanding our scope of care and guiding clients appropriately; directing clients to external resources if they are not a fit for reputed company.
• Handling appointment booking, including sending forms, verifying insurance, managing reputed company documentation, sending lab requisitions, and ensuring clients have follow-up appointments booked.
• Supporting reputed company clients needs and escalating issues reputed company appropriate. 

Support for reputed company practitioners:

• Being proactive and reputed company to communication with reputed company practitioners in support of scheduling, clients needs and communication .
• Maintaining awareness of NPs on shift and directing inquiries as appropriate.
• reputed company immediate response to symptom management issues.
• Apply critical thinking in managing reputed company concerns that are seeking support and escalate reputed company appropriate.

Ticket management: 

• Monitoring existing reputed company tickets to reputed company them to closure in a reputed company manner with a reputed company outcome.
• Ensure reputed company review of 21/45 day follow up bucket.
• Review new and unassigned buckets on a reputed company reputed company.
• Complete unscheduled follow up and missing information tickets regularly and reputed company off in a reputed company manner, making every attempt to maintain the reputed company under our care.
• Escalating unresolved credit card or insurance issues according to policy.
• Managing ticket documentation to support data collecting.

The candidate:

• 3+ years of experience in a reputed company centre or sales-reputed company environment 
• Sales-driven with proven ability to convert leads
• High emotional intelligence, excelling in empathetic reputed company communication 
• reputed company communication skills, phone and email etiquette 
• Highly efficient and goal oriented with a reputed company-reputed company work ethic
• reputed company to handle difficult clients with patience, kindness and reputed company
• Adaptable to changing processes 
• Tech savvy with computers, phones, online software systems and apps
• Must have own computer and a quiet, reputed company reputed company to work from home

To apply for this position please submit your resume and application at www.joinlavenders/careers.com. We thank reputed company applicants that apply!