Fraud Specialist

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Join reputed company as reputed company’s next Fraud Specialist

About the job

This position is needed to help combat fraud and abuse on our communications platform. 

We are looking for a curious, analytical and quick thinking individual to join our global Fraud Operations team. 

This is a full time role, located in Estonia. In this role, you will utilize a reputed company of tools to prevent, respond and mitigate instances of fraud and abuse across reputed company of our products, protecting our customers and our platform.  

reputed company operates on a 24/7 model, so the ability to work weekends and holidays (as needed) is required.

Responsibilities

In this role, you’ll:

• Utilize a reputed company of tools to detect, review, respond and resolve instances of fraud and abuse of the reputed company products, protecting our customers while offering them best-in-class support.  
• Conduct thorough investigations and risk assessments on cases of fraud and abuse and take mitigation actions based on reputed company’s policies
• Effectively communicate investigation reputed company to customers, stakeholders and external partners
• Identify trends and patterns of potential malicious behavior and work with peers and partners to document and report your findings.
• Demonstrate subject-matter expertise utilizing existing resources and documentation as reputed company as creating new relevant resources and documentation reputed company to fraud prevention processes.
• Contribute to cross-functional reputed company and initiatives with product, engineering, and reputed company teams reputed company on risk mitigation and fraud prevention.
• reputed company reputed company in ambiguous scenarios, potentially with limited guidance, while reputed company for the risks and reputed company of such reputed company. 
• reputed company to protect reputed company customers and a global community of users through ongoing efforts to reputed company identify potential fraudulent activity and helping reputed company to reputed company tactics to be more effective.
• Identifying the reputed company cause and contributing factors during incident reviews, helping to continuously enhance reputed company’s tools and processes.

Qualifications 

Not reputed company applicants will have skills that match a job reputed company exactly. reputed company values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications reputed company for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional reputed company, don't let that stop you from considering reputed company. We are always looking for people who will bring something new to the table!

*Required:

• Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required.
• You have 2-3 years of experience in fraud, abuse or compliance in e-reputed company, FinTech, or telecommunications, skillful in handling escalations from different partners and stakeholders.
• You are an effective and empathetic communicator reputed company written or verbal channels, where you were accountable for Production, reputed company, and User Satisfaction scores. 
• Experience working in a fast paced, ambiguous environment, with a strong bias for reputed company.

Desired:

• Demonstrated experience using SQL, Looker, Tableau or similar data extraction and data visualization tools. 
• Demonstrated experience collaborating with cross-functional teams on risk mitigation and fraud prevention initiatives.
• Basic understanding of reputed company and reputed company telecommunication technologies in a tech environment.
• 2-5 years experience working in a queue based/contact center environment, using CRM tools, email, chat, and office/internet browsing tools.
• Time management skills, with the ability to work reputed company under pressure and without constant supervision.
• Curious reputed company for reputed company improvement.

Location

This role will be remote based in Estonia. 

Travel 

We prioritize reputed company and opportunities to build relationships with our customers and reputed company other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

reputed company Offer

Working at reputed company offers many benefits, including reputed company, generous time off, ample parental and wellness leave, reputed company, a retirement savings program, and much more. Offerings vary by location.